At SaaS Labs (JustCall), we are looking for an experienced Principal Product Designer to join our Product Design function. You will partner with leaders across product, engineering, marketing, and sales to understand and scope the company's design needs as a whole. You will be a critical member focused on growing the design team, coaching & mentoring its members, and defining a vision to elevate the design organization.

Qualification:

• 7+ years of hands-on experience as a UX/Product Designer, building and shipping web and mobile apps/features

• 2+ years of experience managing and building teams

• Experience designing self-serve SaaS products is preferred

Key Responsibilities:

• Research & Strategy: Lead user research at SaaS Labs - defining goals, building hypotheses, and bringing insights to our product development process

• Leadership and Mentorship: Invest in growth and mentorship of Product Designers - designing programs for learning and raising the bar for the Product Design function.

• Strategy and Execution: Partner with Product Managers and Engineering to define product vision and deliver high-quality designs and products for our 25K+ users

• Champion Users: Establish our design strategy and vision through a deep understanding of our users and their needs. Leverage this to build a design system that will scale with our business.

• Designing: Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interactions across web/mobile interfaces

• Scalable Culture: Build a culture of documentation and scalability through design reviews, component libraries, and continuous feedback. Stay connected with industry trends, design best practices, etc., to ensure a culture of growth

Skills:

• Experience designing self-serve products (ideally SaaS) users love and use globally - including driving research, establishing design principles, and building iteratively

• Collaborative builder - excited about building relationships with our global customers but also internal teams such as customer success, marketing, and engineering

• Strong communication skills - can clearly articulate the “why” behind design decisions to cross-functional teams; comfortable giving and receiving feedback

• Ability to prioritize, manage, and execute work in a rapidly growing, fast-paced, and ambiguous environment

• A strong portfolio showcasing your process and work and demonstrating user-centered design methods and principles, including quantitative and qualitative research methods

Benefits and Perks: 

At SaaS Labs, you will build a portfolio of skills and work across a wide range of products. We’ve scaled our business and products by being customer-obsessed, and we believe a design-first lens is critical for the future of SaaS. There’s lots of impactful design work ahead, and no two days will ever be the same.

As an early hire in our design team, you get to shape the direction of not only our products but also our design culture and ethos. If you enjoy building for the long term and working with smart thought partners while delivering customer value - you’ll love SaaS Labs. There’s more...

• Opportunity to work and collaborate with a truly global team spread across five countries

• Routine hackathons and learning boot camps to promote knowledge-sharing

• Choose your own work hours

We strongly encourage candidates of all different backgrounds and identities to apply. We’re committed to building an inclusive, supportive place for you to do the best work of your career. We are looking at applications on a rolling basis and will be inviting candidates to interview.

About SaaS Labs

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners (previously Sequoia India), Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software) and CallPage (Callback Automation)

SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Inc 5000, Deloitte Technology Fast 50 and FT High Growth Companies.