Pro Bono Engagement Lead

In the face of rising levels of unmet legal need, Justice Connect designs and delivers high impact interventions to increase access to legal support and progress social justice.

Justice Connect’s Access Program is a multidisciplinary team of in-house legal, data, project, and service design expertise. We collaborate to increase access to legal assistance and progress social justice by responding quickly to a wide range of legal problems with a particular focus on disaster response, financial rights and employment law problems. We have expertise in dealing with issues that have escalated to court proceedings with a long history of running court-based services across a range of jurisdictions. 

Our legal services use a range of approaches including specialist advice, Pro Bono referrals (leveraging our network of over 10,000 Pro Bono lawyers) and online resources to help people experiencing legal problems. We also operate weekly Pro Bono clinics for help seekers involved in litigation in Victorian courts, Federal courts and VCAT. 

Our strategy commits us to identifying ways to scale legal help with digital solutions, including our in-house developed digital platform, Justice Connect Answers (JCA). We seek to identify and respond quickly to emerging legal need in the community. In all our work, we centre client experience and our commitment to impact. 

Our ideal candidate

You'll bring to the team experience in the following areas:

• Stakeholder engagement that delivers effective and impactful collaborations  
• Developing and embedding processes to support improved external stakeholder engagement, including maximising the functionality of a CRM 
• Working collaboratively to support colleagues with responsibility for key stakeholder relationships to effectively collaborate and deepen partnerships 
• Strong organisational and project management skills
• Effective communication skills and a demonstrated track record of collaborating with colleagues to deliver organisational objectives

Expertise that you may have that would support our team:

• Experience in the legal assistance, Pro Bono legal sector or community sector 
• Skills in working with data, analytics and reporting tools 

Candidates will need to demonstrate commitment to Justice Connect's vision, strategy and values.

In this role, you’ll work to:

• Build the capability and capacity of the Pro Bono membership.
• Work with the Justice Connect’s Leadership to enhance our relationships with Pro Bono members. 
• Support the Access Program’s engagement with key stakeholder relationships to build Justice Connect’s reach.

A week in this role

If you were here last week, you would have:

• Supported discussions between a member firm and a Justice Connect program to identify a new opportunity for Pro Bono Engagement.
• Met with Justice Connect’s organisational leadership team to discuss insights and trends in Pro Bono member firm engagement.
• Collaborated with Data Insights and MEL leads to monitor and evaluate Pro Bono member firm engagement activities across Justice Connect’s Programs and develop new visualisations to support nuanced and data-led discussions.
• Participated in a brainstorm session with a group of multi-disciplinary staff from across the organisation as we develop a work plan for joint funding for Pro Bono Engagement and innovation work.
• Met with the Access Program leadership team to review service and engagement data and staff insights with a focus on identifying growth opportunities in our relationships with Pro Bono member firms and our services.
• Onboarded a new Pro Bono member firm and inducted them on our Programs, Services and Pro Bono Portal

How to apply