AddressWe know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
- Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
How do we support our employees:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
The Role:
To work on product related projects (which could entail a fund launch, a new mandate, fund transitions or a change to an existing product).
Responsible for design and implementation of operating model impacts, working with the Design Lead through feasibility and ensuring that implementation runs according to any new operating models.
Accountable for the safe and efficient set-up of Operations according to their assigned product event.
This is a pivotal role that is able to contribute to feasibility and assessment activities and translate to implementation to ensure that their design is implementable.
Key Work Level Accountabilities:
Experienced Colleague:
- Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
- For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product
- Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
- Delivers outputs that are clearly defined, using discretion over how to achieve them
- Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations
- Support the relevant Product Business Solutions team by providing an additional point of contact for key stakeholders (internal or external) for operational design and implementation through all stages of the product lifecycle. Ensures that scalability, operational risk and regulatory compliance are considered in the definition of the support model for any new mandate/fund launch
- Responsible for ensuring that the client's requirements are properly understood and incorporated in the target operating model.
- Facilitates and supports set-up of complex configuration and requirements gathering, e.g. legal and compliance requirements as well as operational set-up across other areas of the business (e.g. Tax).
- Build trusted relationships with key stakeholders between their respective areas and Business Solutions.
- Ensure that scalability, operational risk and regulatory compliance are considered in the definition of the support model for any new mandate/fund launch.
- Owns the end-to-end Operational Model analysis and impact to support the mandate/fund and responsibility for complex transition events. Ensures that scalability, operational risk and regulatory compliance are considered in the definition of the support model for any new mandate/fund launch
- Responsible for ensuring that the Fund Manager's requirements for running the mandate are captured, understood by the Transition Analysts and are in an implementation plan
- Responsible for ensuring that the client's requirements are properly understood and incorporated in the target operating model
- Facilitates and supports set-up of complex configuration and requirements gather e.g. legal and compliance requirements as well as operational set-up across other areas of the business (e.g. Accounting and Tax). Responsibility for ensuring appropriate handover of new processes or operating model to Investment Operations for complex transition events. Responsibility for Client / TPA interaction around onboarding activities for complex transition events
- Perform end-to-end set-up and complete operational readiness (configuration) activities associated with product events (e.g. product launch, product maintenance and enhancement, and closures)
- Work with external parties (Custodians, Third Party Administrators) to define and implement operating models
- Conduct testing of successful transition set-up and any new processes
- Responsibility for ensuring appropriate level of engagement with Investment Operations senior management covering status updates, capacity constraints, decisions on operating model changes.
- Maintains template library and up-to-date proformas, template, playbooks and blueprints, and works with Transition Analysts to keep track of new processes and codify these in the proformas / blueprints / playbooks
- Develops specialist knowledge and experience of complex product management events
- Ensure procedures and risk / controls frameworks are complied with and kept up-to-date. Additionally, responsible for maintaining and version controlling static / referential data
- Specialist knowledge of complex transition management events (e.g. complex markets, transitions, investment solutions) desirable
- Knowledge or experience of standard technology platforms and outsource services used widely in asset management
- Proactive and delivery focused with excellent communication skills and organized approach to completing activities and deliverables
- Able to confidently present ideas in order to inform and influence leadership decisions
- Strong stakeholder management skills
- Strong facilitation skills to elicit information from key stakeholders internally and externally
- Proven and demonstrable analytical and problem solving skills
- Ability to think laterally and generate creative solutions
- End-to-end understanding of the asset management operating model, from the investor dealing process, investment portfolio activity and middle office support, through to fund accounting and NAV calculations
- Knowledge of the products and instrument types, (e.g. UCITS/AIF/NURS) and legal structures (e.g. UK OEICs, Lux SICAVs, unit trusts, TTFs) and clients managed (e.g. retail, institutional, intermediaries)
- Strong understanding of asset classes i.e. equities (public and private), fixed income (public and private), derivatives (ETDs and OTDs) and money markets
- Strong understanding of fund accounting, including key components of the NAV calculation and their impact on fund performance (e.g. asset valuations, income, expenses, distributions and investor capital activity)
- Specialist knowledge of complex transition management events (e.g. fund mergers, in specie transfers, complex markets, transitions, investment solutions) desirable
- Specialist knowledge of technical operational processes desirable
- Experience of developing working relationships and maintaining credibility with internal senior stakeholders
- IMC / CFA / or professionally recognised qualifications are desirable
We live by four behaviours at M&G and we ask all our employees to:
- Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
- Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
- Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things
