Product Design Specialist

Employment Type

Permanent

Closing Date

27 Feb 2024 11:59pm

Job Title

Product Design Specialist

Job Summary

As a Product Design Specialist, you are passionate about creating new and improved products that delivery exceptional customer experiences. You thrive on being part of a high functioning and motivated product team and working collaboratively with stakeholders on innovative products that raise the quality of the customers experience and build Telstra's reputation as a globally innovative company. Your ability to think critically, analyse product performance, and help manage product development and enhancements is what sets you apart.

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work.

For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

Here's what you can expect from us

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn 'on the job' and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

Make a Difference

As a Product Design Specialist, you are passionate about creating new and improved products that deliver exceptional customer experiences. You thrive on being part of a high-functioning and motivated product team and working collaboratively with stakeholders on innovative products that raise the quality of the customer's experience and build Telstra's reputation as a globally innovative company. Your ability to think critically, analyse product performance, and help manage product development and enhancements are what sets you apart.

Key Responsibilities

• Work collaboratively with team members to provide support in the design of innovative product roadmaps to create competitive differentiation, growth, cost savings, and customer service improvements
• Collaborate with team members to design superior customer products, services, and experiences that drive growth and profitability across multiple product portfolios and segments
• Take ownership of assigned work tasks, leveraging your knowledge and practical experience in product economics to quickly and efficiently create high-quality output within agreed delivery timeframes
• Take the initiative to analyse and identify product performance, market trends, and commercial matters as they relate to the product or a component of a product, including competitive threats and regulatory issues
• Participate in continuous improvement initiatives within your team to help Telstra deliver great customer experiences and increase customer satisfaction
• Leverage your sound communication skills to contribute to design sessions with product and development teams to experiment and incubate great ideas that resolve customer pain points
• Apply and continue to build your knowledge in best practice market trends through active thought leadership, and contribute specific product, segment, or domain expertise to enable the team to continuously improve product performance
• Apply your critical thinking and problem-solving abilities to help evaluate and resolve key impediments to the evolution of Telstra's product portfolios
• Apply Agile practices and mindsets when working in Agile teams or within Telstra's Agile operating model

About you

To be successful in the role, you'll bring skills and experience in:

• Active Listening
• Attention to detail
• Business Development
• Communication - written and verbal
• Critical Thinking
• Customer Engagement
• Customer experience design practices (UX/CX)
• Data Analysis
• GTM strategy
• Human Centred Design
• Problem Solving
• Product and service curation and design
• Product Economics
• Product Exit / Simplification
• Product lifecycle management
• Sales Enablement
• Teamwork
• Value Proposition Development

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!

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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit

www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact

Recruitment Start Date: 30/01/2024

Recruitment End Date: 27/02/2024

Remuneration Range: $68,154 - $99,700 AUD Annual