Product Designer

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 100+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We're hiring a Product Designer to help liberate the power of the web and help businesses across the globe enhance their guest experience, manage their work and employees better, grow and become more compelling. You'll play a central role in inventing and shaping our product experience, working as a true equal with engineering and product. This is a job where you can make your mark.

What You’ll Do

You'll work on heavily-used products that push the industry forward. The best designs come from someone who can see it all through, from ideas to visuals to the finished product. You'll work on every stage of the product (research - development-ready design), not just small parts of the product.

You’re expected to drive both big and small projects. You’ll be able to communicate clearly with your colleagues, and stakeholders to understand the key objectives of the project and explore design solutions. You will have a focus on the user interface; undertaking research to identify core functional requirements which ensure that the product is easy to navigate and information effectively reaches the intended audience.

You approach your work with a spirit of partnership and collaboration, not exclusion or rigidness. You're a resourceful problem solver; you can feel for gaps in what you're working on, pitch solutions and implement them.

About You

Design Craft:

• Collaborate with the Design Director and Senior Product Designers to deeply understand and contribute to the overarching Product Design vision.
• Collaborate with cross-functional teams, customers and stakeholders to determine the objectives and constraints of the design brief, and negotiate design solutions;
• Develop your design practice, emphasising not only consistency but also a commitment to delivering quality experiences in every product design project.
• Infuse a culture of collaboration within your squad, promoting creativity in design practices.
• Conduct thorough desk research, delving into domain and competitor analyses to stay abreast of industry trends and best practices.
• Analyse research insights, product strategy, and technical constraints to contribute effectively to problem definition.
• Create articulate design frameworks, ranging from wireframes to high-fidelity prototypes, to provide solutions for complex problems.
• Explore and conceptualise future design visions aligned with evolving customer needs.

Collaboration and Prototyping:

• Collaborate with other designers, and squad members to contribute to phased design solutions that incrementally add customer value.
• Formulate and prototype innovative design concepts to tangibly demonstrate proposed solutions, continually testing, and refining ideas with the people we are building for.
• Nurture a culture of feedback and continuous improvement within your design practice.
• Detailing the selected design solutions for production, through developing content design strategies, while ensuring consistency, purposeful content, and alignment with customer needs.
• Supervise of carry out production of the chosen design solution.

Design Research and Testing:

• Lead or actively participate in user testing activities. This involves undertaking research and analysing functional communication requirements. Actively contribute to identifying research opportunities, actively participating in planning and executing research and testing.
• Engage in generative user research to understand customer goals, needs, behaviours, and pain points.
• Synthesise research data, articulating insights with clarity.

Communication and Handover:

• Present your design work effectively to diverse audiences and stakeholders, ensuring a clear understanding of the value and impact of your work to both the business and customers.
• Craft comprehensive handover materials, such as user flow diagrams and design specifications, to facilitate seamless implementation for engineers

Qualifications:

• A minimum of 2 years experience working for a global software-as-a-service company
• Experience working with venue management features, ideally in the leisure and attractions industry
• A bachelor’s degree in Design or equivalent
• Excellent communication skills with experience collaborating with cross-functional teams, customers and other stakeholders
• Passionate about problem-solving and creating a great customer experience!

Salary Range: 75k - 100k 

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!