Job DescriptionProduct Specialist,
Clinical Diagnostics NSWWhen you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make important contributions to the world.Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer! Our team of more than 125,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.Thermo Fisher Scientific enables our customers to make the world healthier, cleaner and safer!Reports to: Commercial Leader,
Clinical Diagnostics (CDD) & Transplant Diagnostic (TDX)Position Location: Sydney, NSW.The
Product Specialist is primarily responsible for lead generation and sales closure covering New South Wales (NSW) and Australian Capital Territory (ACT). The core responsibilities are to provide sales and subject matter expertise, so that the business can grow profitably and is aligned to the commercial strategy. Typical customer industries include diagnostics, pathology, veterinary, academia and research.
What will you do?A predominantly field-based sales role, you will be the primary lead generator and customer contact for the
Clinical Diagnostics' business, responsible for the execution of commercial strategies and diligent management of a sales pipeline and process to meet or exceed operating plans.This role ensures that the needs of our customer can be met and supported, and that the company is a supplier of choice.
Key Responsibilities:- Achieve quarterly and annual targets for the territory (NSW and ACT).
- Provide an accurate sales forecast.
- Design and implement effective business territory plans.
- Use data analysis tools to optimise sales and margin metrics for key customer accounts.
- Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams.
- Understand the broader business areas and generate leads, driving a whole of business approach.
- Understand customer's requirements on a technical and/or clinical level, to ensure the most suitable solution is proposed.
- Conduct product demonstrations, seminars and participate in customer engagement activities support the growth strategy.
- Work with Technical and Service teams to resolve customer technical issues to a high level of customer expectations.
- Attend training events as the need arises to ensure skills are maintained, up-to-date and relevant for maximum benefit to the customer.
- Attend relevant industry scientific meetings and conferences.
- Maintain an accurate opportunity funnel and forecast accuracy of +/- 10% on a monthly basis.
- Diligently maintain a record of customer visits and interactions using the CRM platform salesforce.com completed by the end of each week.
- Look after one’s own health and safety, as well as the health and safety of others, whilst co-operating with management to help identify, assess and address EH&S issues in the workplace.
Qualification and Experience- University degree or equivalent tertiary level industry qualification.
- Experience in a Pathology or relevant diagnostic setting.
- 5+ years previous sales experience in capital equipment and reagents in pathology markets is highly regarded.
- Strong understanding of the Sales process.
- Microsoft Office Suite.
- CRM systems (salesforce.com highly regarded).
What will put you ahead of the competition?
- Highly motivated and resourceful individual who is driven by results.
- Work autonomously and to position creative solutions .
- History of outstanding customer engagement and selling skills is critical.
- A solution-focused individual able to prioritise time and effort to deliver beyond customer expectations.
- An ability to think strategically and transform strategy into action.
- Excellent numeracy, literacy and verbal communication skills with attention to detail.
- Strong social skills, able to prioritise and manage time effectively.
What’s in it for you?
- A competitive salary and performance related bonus structure.
- Access to Thermo Fisher’s global University.
- Exposure to innovative technologies.
- Development opportunities as part of a leading global organisation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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