Product Support Advisor - Tom Price

WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.Due to expansion and accumulation of more machines and customer requirement, there are currently two site based roles for as Product Support Advisors within WesTrac; servicing The Marandoo Mine which is an iron ore mine located in the Pilbara region of Western Australia, 45 Kilometres east of Tom Price.Here you will maximise operation time and product reliability by providing maintenance support and technical support issues. This is a hands-on role (but less tool time) which require you to carry out diagnosis, repairs and maintenance on customer Caterpillar equipment. As an Advisor you will also be required to undertake regular equipment inspections leading by safe working practices and lifesaving rules.This would suit a previous Field Service Technician, with good product knowledge. An opportunity where you can offer your expertise and a work ethic that will be conducted in a collaborative, team environment with a strong focus on safety.An exciting time and opportunity to support a new fleet of CAT equipment in a modern equipped workshop. A close drive to accommodation (camp) and assisting long term and loyal customer with warranty support, planned component change out and fleet performance.Location: Rio Tinto Mine, Marandoo, Tom Price Region, Pilbara Western Australia - Long established mine, opened in 1994 Roster: FIFO - 8 days on, 6 days off, dayshift only. 12.5hr shifts inclusive of 30 mins meal break To be successful the following is required: Australian-recognised Heavy-Duty Trade Certificate with post trade experience. Prior Field Service or Regional Mine site experience maintaining similar fleet type Customer relationship building skills The ability to advise, whilst train, offer good customer service and jump on the tools when needed. Previous working product knowledge with Caterpillar products. Sound maintenance and repairs experience with Large Trucks, Loaders, Dozers and Graders. Be well aligned and exhibit WesTrac's SPARC values of Safety, Pride, Accountability, Respect and Customer. Current Forklift Licence, EWP, Dogging & Basic Rigging, Working at Heights What we offer: An opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program. Day shift only. Flights to site ex Perth, accommodation/food provided PSA allowances Job security with a consistent pipeline of work. Unrivalled training and development via The WesTrac Institute. Fantastic team environment and inclusive work culture. Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more. Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options. WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.Req# 1401