Product Support Officer - End User Services

Employment Type: Permanent Full-TimePosition Classification: Administration Officer Level 6Remuneration: $77,623.75 (Year 1) to $79,458.87 (Year 2+)Hours Per Week: 38Location: A mix of working from home and from our offices in Chatswood or St LeonardsJoin the team driving the digital transformation of Australia’s largest public health systemAbout usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.What you will doWe have an exciting opportunity in the End User Services team for a Product Support Officer.Reporting into the Team Manager, you will be responsible for providing a broad range of high-level administrative services and leverages extensive business unit knowledge, partnering with stakeholders, to support the unit's program of work and facilitate the delivery of business operations.As an integral member of the End User Services team, you will be involved in:· Procurement and delivery of End User devices.· Perform procurement planning to ensure device and peripheral stock levels are maintained.· Respond to and fulfil procurement request within SLAs to meet customer requirements.· Document procurement processes and decisions fully to provide an audit trail for probity and audit purposes.· Coordinate and manage records and ITSM systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible.· Monitor ITSM systems, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with Service offerings, policies and procedures.· Provide a range of IT support services to meet customer business needs.More information about the role can be found in theAbout youThe skills, knowledge and experience we are looking for in you are:

• Experience in providing high level administrative coordination and support to complex and technical ICT/digital team in a large and complex service industry organisation, including relevant qualifications or equivalent. This includes proven knowledge and capability identifying potential or actual service/delivery issues.
• Developed organisational skills and experience working in a demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer focused approach dealing with challenges creatively to achieve business focused outcomes.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.Benefits working with eHealthWe support our people with great benefits so they can support the patients and staff of NSW Health. These include:· Flexible work options· Skills and leadership development training programs· Salary Packaging· Health and wellbeing programsMore information about these benefits, can be found atValuing diversity and inclusioneHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.For more information on the strategies in place to support diversity and inclusion, please visit our .How to applyTo start your application, click the APPLY FOR JOB button at the top.To apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describes how your capabilities, knowledge and experience make you the best person for this role. To help you prepare, you will need to respond to the below.

• Describe a time when you have worked in a complex, high volume environment and how you prioritised competing demands to ensure that expected outcomes were met.
• Describe a scenario where you identified a potential or actual service issue and what steps you took to address it?

If you require assistance or have any questions about the role, please contact Lisa Watson onIf you require assistance or have any questions about the recruitment process, please contact Dane Brown onApplications close: Sunday 7th April 2024 (11:59pm)A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 monthsAll NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).