Information and Computer Technology (ICT) support - Apple Products

Indie Education is an educational hub and home to a family of training and educational programs, providing learning services for all age groups, driven by a team that is dedicated and passionate about lifelong learning. Our programs cater for the needs and interests of young people, senior secondary school students in Years 9 to 12, the general community, third age learners, and adults with a disability in supported employment, training and lifestyle activities.

Indie Education is seeking a ICT Support Officer specialising in Apple products to join the ICT team at their Head Office based in Wodonga.

This is an excellent opportunity for someone to make a significant contribution who is looking to progress their career in a growing non-for-profit organisation, with opportunity for future promotion within the organisation. The role will report to ICT Manager.

The ICT Support Officer’s key responsibility is to support, build, deploy Apple products within the company for use by staff and students. A significant part of this role is to ensure that students have the tools available to ensure learning at the highest standard.

Workplace taskings & Key responsibilities:

• Management of all Company Apple devices,
• Provide guidance and training staff (Teachers and Admin) to enable integration of devices into training of students,
• able to communicate technical information in a way that the general user can understand,
• Build, manage and support devices,
• Manage device updating and app deployment,
• Manage device security,
• Manage device auditing,
• Maintain asset management,
• Occasional on-site repairs / support,
• Service Admin, updating tickets, ordering parts,
• maintaining accurate records of service work undertaken and following up as required,
• attention to detail, an ability to keep things in order and follow procedures,
• Support the ICT team.

Skills and Experience:

• High-level organisational, analytical and problem-solving skills
• Ability to work effectively in a team environment and autonomously.
• Strong attention to detail.
• Willingness to learn new skills and adapt to changing needs
• Ability to maintain confidentiality.
• Highly developed communication skills both written and verbal.
• Experience working at a school (advantageous but not essential).

Experience working with Apple products is desirable, however applications will also be considered from candidates who do not have experience or Apple qualifications but can demonstrate an ability to address the workplace taskings and key responsibilities. 

For this position with our company, applicants must be willing and able to provide:

• Current Australian Drivers Licence
• Annual National Police Check
• Working with Children’s Check

Remuneration:

• $66,941 per annum plus super
• A company laptop and phone is provided with this position
• Salary Packaging through Maxxia

To Apply please via the Seek 'Apply' button which will take you to the Indie Education recruitment page.

Applicants must submit a cover letter (no more than 2 pages) addressing the workplace tasking's for this role as listed, along with a resume.

If you have any questions regarding the role please contact Tim Livingston, ICT Manager via email (tim.livingston@indie.edu.au) 

Applications close Wednesday 15 May 2024 noting that applications will be reviewed upon submission and interview and appointment may occur prior to close date. 

Indie Education are not inviting assistance for this position from agencies at this time.