Product Support Technician

Perth, Australia Reference: 6535349 Awesome role, excellent career opportunity No roster, remote Based in Hunter Valley, NSW. We are looking for a multi-talented technician, qualified in one or more of the following areas or trades: Electrical Communications Instrumentation Mechanical Trade (with Electrical aptitude) So, if you have a background as an Auto Electrician, Instrument Technician or Heavy Vehicle Mechanic, we want to hear from you.

We will look for your Cert III and above trade qualifications with your application. If you're looking for an opportunity to develop your skills further and to be the one at the helm of a high-functioning, industry-leading team, then here is your chance! We provide full training and support in our niche products.Welcome to CR Powered by Epiroc.

With a global operations reach, our strategy is to be collaborative partners with the world's best miners, delivering innovative solutions and improved mining productivity to our customers around the world. About the roleAs Product Support Technician you will be dedicated to delivering quality outcomes in applying our instrumented technologies to key mining clients serviced from Perth, through the Pilara to Port Hedland. The role incorporates on-site installation, commissioning, maintenance, onsite and remote technical support for our products with a focus on the CR mining technology optimisation products.

Mining technologies are a rapidly growing space in the global market. This role offers excellent career development opportunity for anyone who has technical experience, as mentioned above and is a very effective organiser and communicator. Full training for the products is provided.

The role will be backed by a dedicated, office based, remote support team to provide expert technical knowledge for rapid issue resolution. Key responsibilities of this position include: Providing on-site installation and system commissioning for CR technology solutions, on mobile mining equipment, ensuring engineering requirements are met. Compliance with all internal and customer safety policies and procedures.

Plan and conduct maintenance activities in a safe and effective manner. This includes troubleshooting, system inspections, performance testing, component replacement and clear communication of outcomes. Maintaining accurate records of work scheduled and completed.

Presenting summary reports prepared by CR remote support team to production and maintenance staff. Providing training to site technical staff and operator on the use and function of systems. Collaborate with other CR teams to deliver a united experience for the customer.

On offer at CR Powered by EpirocAt CR Powered by Epiroc, we value diversity and seek people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued, and can reach their full potential. We believe in radical flexibility, limitless growth, supportive culture, and community impact.

Our team enjoys hybrid work between home and the office, strong support for professional development,…