Company: Custom Branded Workwear & Merchandise
About Us:
Custom Branded Workwear & Merchandise is at the forefront of delivering high-quality, custom-branded workwear, apparel and merchandise. We are dedicated to exceeding our clients' expectations through innovative products and exceptional service.
Job Description:
We are in search of a proactive Production Manager who will not only assist in managing our production processes but also take an active role in customer engagement, supplier and partner relationship management, and the hands-on tasks of researching, pricing, and ordering materials. This position is perfect for someone who is passionate about delivering quality products, enjoys direct interaction with customers, and has a keen interest in the operational side of production.
Key Responsibilities:
- Assist in planning and organising the production schedule to meet customer requirements efficiently.
- Engage directly with customers to understand their needs, ensuring their satisfaction with the final product.
- Develop and maintain strong relationships with suppliers, partners, and potential clients to ensure a smooth supply chain and to identify new business opportunities.
- Actively participate in the production process, including the hands-on work required to fulfill customer orders.
- Conduct research on materials and products in response to customer inquiries, providing pricing and product options.
- Manage the process of ordering materials and products once customer confirmations are received, ensuring timely and cost-effective procurement.
- Monitor product standards and implement quality control programs to maintain the highest quality of output.
- Provide feedback from customers to internal teams, aiming for continuous improvement in product quality and customer service.
- Prepare and present reports on production performance, customer feedback, and procurement efficiency.
Qualifications:
- Experience in a production environment or customer service role is highly desirable.
- Strong organizational, communication, and interpersonal skills, capable of building strong relationships with customers, suppliers, and partners.
- Ability to manage multiple tasks and projects simultaneously, with a keen attention to detail.
- Proactive in researching and sourcing materials, with a good understanding of pricing strategies and supply chain management.
- Graphic design experience would be beneficial.
The opportunity to be part of a dynamic team, contributing directly to the success and growth of the business.
Competitive salary and benefits package. Opportunity for growth.