Address Who we are:
With local specialists in over 20 EFEX branches supported by our national reach, we’re industry-leading experts delivering simplicity to our clients - local, regional & national - with right-sized IT solutions that are just right for them. We have a down-to-earth, accessible approach, speaking business to business, to ensure IT is the best enabler of better business efficiency & productivity for our clients.
The Role:
Join our Sunshine Coast office and play a crucial part of our Managed IT and Print solutions team as a proficient and dedicated Production Print Technician. In this full-time position, you'll be entrusted with delivering exceptional customer service through top-tier repairs, installations, and comprehensive support, particularly in the realm of Production Print. If you are passionate about delivering unparalleled service and have a sharp focus on quality print solutions, this role is custom-built for you!
The key areas of focus are:
Customer Support – Cultivate positive relationships with clients by delivering outstanding customer service, clear communication, and high-quality outcomes within designated service level agreements (SLAs).
Adherence to service delivery processes & stock management- Utilize efficient systems to ensure optimal outcomes for all jobs while maintaining productivity and effective stock management.
About You:
Previous experience as a Print Technician or in a similar technical support role, with a strong background in Production Print.
Proficiency in diagnosing and repairing printing equipment, including various printer models and accessories.
Sound knowledge of print software and the ability to troubleshoot software-related issues.
Strong customer service skills with a customer-focused approach and the ability to maintain professionalism even in challenging situations.
Excellent communication skills to explain technical concepts to non-technical users clearly.
Detail-oriented with a commitment to delivering high-quality print solutions.
Ability to work independently and as part of a team, ensuring smooth workflow and efficient support delivery.
A proactive and problem-solving attitude, always seeking ways to improve processes and exceed customer expectations.
Possession of a current and valid driver's license.
Possession of a Blue Card or the ability to obtain one for working with children.
What we offer:
Competitive salary, fully maintained vehicle, laptop and phone allowance.
Supportive work environment
Opportunities for ongoing growth and development
Broad and interesting role – no two days are the same!
Growing organisation – presenting new opportunities
If you are ready to contribute your technical expertise and passion for customer service, apply now and be part of our mission to deliver outstanding Print and IT services!
