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SalaryProfessional Services Engineer
We are seeking a Professional Services Engineer with a can-do attitude and the ability to work in a fast paced, high-performing environment to join our team. As part of the Escalations and Professional Services team, you will act as an escalation point for our internal support teams and wider Nexon customers. This role will be a hybrid role, with the requirement to be onsite at Customer sites as needed.About Us:
Our story is shaped by a uniquely broad suite of digital solutions and an industry-leading customer care model. We bring understanding, flexibility, lateral thinking, and a passion for supporting our clients to grow and prosper.
Join Nexon and become part of a journey where every day is an opportunity to innovate, learn, and contribute to a culture that celebrates success, growth, and prosperity. If youu0027re ready to be at the forefront of the digital revolution, Nexon is the place for you.Key Responsibilities:
- Manage escalations and provide onsite technical assistance
- Assist and resolve incidents raised by staff and internal support teams
- Support by diagnosing problems and providing resolutions for technical issues
- Provide guidance, support and mentoring to the internal support teams
- Assist with delivering key solutions and occasionally project tasks
- Documentation of support processes and issue resolutions
- Dedicated Onsite Support
- Previous experience working for a Managed Service Provider highly desirable
- Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
- Over 5 years’ technical experience in an IT environment
- Ability to manage and support Microsoft environments including Windows Server 2016/2019/2022
- Proficient in Microsoft Office 365 / SCCM / Intune
- Experience in Microsoft Azure and Active Directory management, Group Policy administration and PowerShell
- Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
- Remote Desktop / Terminal Services / Citrix Virtual Apps experience
- Knowledge of Service Now and N-Able desirable
- Excellent written and verbal communication skills
- Technical knowledge of products and services with a solid understanding of multiple systems across Infrastructure, Cloud and Network
- Demonstrated experience in a customer facing role (both internal & external)
- Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
- A strong sense of ownership and the ability to communicate effectively with clients and internal staff across all aspects of the business
- Excellent time management skills, attention to detail and process oriented
At Nexon, we offer more than just a job. We provide a supportive work culture with the following benefits:Tailored Work-Life Harmony:
- Embrace a personalised work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.
- Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.
- Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.
