Professional Services Engineer, Allambie Heights

Join us as a technician, delivering rapid technical support at our Allambie Heights client site. Showcase your expertise in Azure and M365 products.

Join our team as a skilled technician, providing swift technical support and serving as an escalation point for Service Desk engineers.
Based at our client's premises in scenic Allambie Heights, you'll showcase your expertise in Azure/M365 products and applications. Your exceptional communication skills will ensure clear updates to both business and clients, guiding them through to resolution.
If you're customer-oriented and passionate about making a difference, we want you to be part of our vision. Join us and unleash your potential!
Your responsibilities will include:

• Serve as and escalation point of contact for the service desk engineers.
• Perform in person troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions from customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Ability to travel to customers alternate locations

Key requirements:

• Proven experience as a help desk technician or in another equivalent customer support role
• Proficient in Azure / M365 products and applications
• Tech savvy with working knowledge of products, databases, and services with a good understanding of multiple systems across Network, Telephony, Unified Communications and Cloud
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills, written and verbal
• Customer-oriented, able to work autonomously and under pressure

About You:

• Client-focused with a commitment to excellent customer service
• Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
• A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business
• Excellent time management skills, attention to detail and process oriented

Why Nexon?
At Nexon, we offer more than just a job. We provide a supportive work culture with the following benefits:
Unlimited Growth Potential:

• Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses. Your success is our priority.

Wellbeing and Belonging:

• Experience a culture that cares – from Mental and Physical Health initiatives, fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritise Diversity & Equity, creating an inclusive workforce where everyone thrives.

Join Nexon and elevate your career! We're seeking motivated professionals passionate about business growth, innovation, and excellence. Apply now to soar with us!