Program Manager

The core objective of the Customer Experience program is to enhance overall customer satisfaction. This involves optimizing customer data utilization, refining the digital infrastructure, and redefining the end-to-end customer journey.
*Due to the high applications rates, only candidates with relevant Digital and CX experience will be contacted.
Details:

• Rate: Up to $1176 p/d Inc. Super.
• Engagement: Contract
• Length: Initial contract until end of June - strong chance of renewal
• Location: Mascot, Sydney, 2020
• Work Environment: Hybrid / WFH
• Reports to Program Director.

Responsibilities:

• Lead all aspects of program planning, from definition to critical path management and successful delivery.
• Manage costs, benefits, forecasts, and program budgets effectively.
• Oversee internal, vendor and delivery resources.
• Ensure on-time and on-budget delivery of new and enhanced business capabilities.
• Provide assurance over the quality and efficiency of the program.
• Assess and resolve high-priority program risks, change management, program governance activities, including steering committees and program reporting.
• Ensure adherence to required Project Methodologies and standards.

Experience:

• Proven experience in IT, Digital, Business Change Projects environments
• Demonstrated experience in establishing and delivering complex Digital programs and projects.
• Track record of collaborating with senior stakeholders to identify and address project issues.
• Experience in implementing project management principles, practices, techniques, and tools.

• Proficiency in risk analysis and profiling procedures.
• Experience in developing project budgets, projections, and scheduling resources.
• Strong interpersonal skills for effective management of in-house and service providers.
• Excellent communication skills, both verbal and written, articulating concepts clearly at various levels.

If this sounds like a great fit with your skills and experience, please APPLY NOW!