Program Manager - Bdo Connect

About BDOBDO is a trusted adviser to clients looking for services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors.Our are at the core of who we are and how we work with each other and with our clients. These values are the foundation of , IDEAS | PEOPLE | TRUST. This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done. Learn more .About the teamBDO Connect (formerly known as PPN) is a well-established, member-based association, offering non-competitive support services to enable small to medium accounting, legal and other boutique advisers to build a sustainable future.Many accounting, boutique advisers and legal professionals operating as sole practitioners or in smaller partnerships, often find themselves faced with client needs and issues outside of their normal range of experience and knowledge.Finding the support you need that can work with you to expand your offerings and enhance your relationships with your clients can be a challenge.Our long established record of working with and assisting smaller practitioners has resulted in our specialists being valued as trusted advisers.Current opportunityThe role of the BDO Connect Manager is to implement the strategy and action plan for BDO Connect nationally.Duties and Responsibilities:

• Support the implementation of the national ‘go-to-market’ program by creating BDO Connect’s value proposition, a national communication plan, an annual national events program, and establishing a Member Portal.
• Support the development of an education program to advise internally of BDO Connect, its purpose, target audience, and value proposition.
• Support the development of national member growth initiatives.
• Support the communication plan execution by creating regular BDO Connect content for the internal Monthly Office Newsletter and conducting web changes or updates (as required)
• Support award application campaigns.
• Develop communications as required, and review success to ensure they are adding value.
• Directing the planning and execution a variety of in-person and online events including event follow-ups and reporting in conjunction with the Events & Partnership team.
• Manage partnerships, agreement terms and engagement/agreement letters for BDO Connect
• Create a feedback mechanism to measure and monitor member engagement, e.g. survey.
• Review and develop BDO Connects processes to ensure member satisfaction.
• Implement and manage BDO Connect’s Young Professionals Group, BDO Connect’s Women’s Group and discussion groups.
• Implement and optimise data processes and reporting to ensure accurate and timely insights into the BDO Connect program’s effectiveness.
• Maintain and manage membership data in the CRM, and use the data to tailor planning process accordingly incl. membership numbers reporting in conjunction with the Data & Systems team.
• Answering/referring/follow up of member queries and data entry process and fields for BDO Connect members.
• Financial reporting – Power BI dashboard, encouraging and capturing the correct data.
• Assist with development of BDO Connect budget.
• Record and maintain national and expense trackers and provide reports.
• Process expenses and purchase orders for BDO connect.

What you’ll need to succeed

• Excellent interpersonal and verbal/written communication skills.
• Excellent personal presentation.
• Client focused approach and a 'can do' attitude.
• Strong commitment to quality service.
• Is willing and driven, takes a proactive approach.
• Works collaboratively to achieve a positive team outcome.
• Excellent organisation and time management skills.
• Ability to deal with people at all levels.
• Confidence in collaboration across various teams and departments.
• Able to independently manage projects in line with role objectives.

Qualifications and Experience required:

• Experience in a similar role/background
• Proficiency in MS Office applications
• Proficiency with databases
• Experience with membership networks preferred.
• Experience with events and partnerships

What we will offer youBDO offers professional development, collaborative culture, workplace flexibility, global career growth opportunities and an industry-competitive salary package.We are committed to building your technical, advisory, leadership, and management skills, and balance work with promoting health, wellbeing, workplace giving and social activities. At BDO, we want you to enjoy what you do and the community of colleagues and clients you work with.As a firm, we embrace an inclusive culture and value the difference and unique perspective of every individual. We are proud to be named an Inclusive Employer by Diversity Council Australia (DCA).To submit your application please click Apply or for further information please contact Rebecca Ainsworth on rebecca.ainsworth@bdo.com.au. Learn more at BDO.IDEAS | PEOPLE | TRUST#BDOCareers
www.bdo.com.au/careers