Program Manager - Loyalty

Job No.: 537604

Location: Melbourne - CBD & Inner

Job type: Full-Time

Play a significant role in supporting the Transformation team in executing a major technological delivery program in line with our strategic transformation agenda.  

The role

David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. 

As a Program Manager for the new David Jones Loyalty Program, you will be at the forefront of a major technology-heavy delivery program, orchestrating and facilitating cross-functional teams in creating and executing the program’s vision.

A critical strategic partner to the Executive Program Sponsor and Head of Transformation, you will provide transparency into holistic program performance as well as manage program finances and mitigate risks, course correct issues, and optimise spend and resourcing in collaboration with cross-functional teams.

This role will suit a seasoned professional with a strong background in transformation program management, specifically in enterprise-wide Loyalty programs. With executive-level communication capabilities and senior stakeholder engagement, as well as experience working with agile/lean methodologies, and a deep understanding of technology delivery in the retail sector.

What does the role involve?

• Lead cross-functional teams in establishing and executing the roadmap to deliver on the program's strategic vision through agile/lean methodologies comprising working rhythms that ensure efficient and effective program delivery.
• Act as strategic partner to the Executive Program sponsor ensuring full and expedient transparency into program performance and areas where course correction is required.
• Provide innovative ideas to optimise program spend and accelerate benefits realisation.
• Identify and assess risks and issues at the program level, developing mitigation and contingency plans.
• Manage program-level dependencies, identifying solves with minimal impact to overall program delivery.
• Facilitate collaboration and communication among team members, fostering a culture of empowerment and accountability.
• Develop, manage, and monitor program budgets, ensuring financial goals are met.
• Collaborate with finance and relevant stakeholders to optimise resource allocation and cost-effectiveness.
• Identify and mobilise necessary resources and capabilities required for program success.
• Work closely with People & Culture and other departments to ensure the availability of skilled personnel and other essential resources.
• Assess cross-program dependencies in collaboration with other Program Managers and cross-functional teams to provide a cohesive and integrated view of the Corporate Portfolio of change programs spanning value creation, technology, and capacity.

Who are we looking for?

• Proven experience as a Program Manager delivering complex, technology-driven, transformations within the retail sector.
• Expertise in the design and execution of enterprise Loyalty programs of work.
• A strong understanding of agile/lean methodologies and cross-functional team dynamics.
• Excellent financial acumen with experience managing program budgets.
• Excellent executive presence and communication as well as senior stakeholder management.
• Demonstrated ability to identify, mobilise, and manage resources effectively.
• Proficient in program performance reporting and roadmap integration across value, technology, and capacity.
• Strong risk management and problem-solving skills.
• A Bachelor's or Master's degree in Business, Project Management, or a related field.

Why work for us?

• Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
• A competitive remuneration package including performance-based incentives
• Hybrid working arrangements in office and from home that provide appropriate work/life balance
• Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
• Generous employee discounts across David Jones and access to partner benefits
• An additional day of leave for your birthday along with time to support charitable work
• Opportunities to support community partnerships across our Corporate Social Responsibility program
• Be a member of a company committed to sustainable practices, driving change in the retail landscape
• Ongoing training and development to pursue individual ambitions

About Us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.  We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.  We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Closing date: for applications

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