Program Support Officer, It (A04)

As the Program Support Officer, you will provide high quality administrative and technical support for a small team delivering the Information Management and ICT functions for three agencies - within Queensland Government.

Your role

• Maintain of an accurate inventory of IT equipment including laptops, mobile devices, peripherals, and software licenses.
• Action asset disposals ensuring devices are sanitised and asset register records are updated.
• Provide high level administrative support for Information Management and Information Security functions including:
• Management of user accounts, permissions, and access rights across various systems and applications.
• Completion of periodic identity and records compliance checks and audits.
• Recording, tracking, and actioning work tasks in IT Service Management tools.
• Liaise with Service Desk and Facilities teams to ensure work activities are effectively delivered.
• Digital record keeping tasks as directed by Information Management officers.
• Create and maintain high quality technical content including:
• IT documentation, including user guides and procedures.
• Educational resources
• User friendly content on the SharePoint intranet.
• Analyse and collate data and prepare a wide range of reports and documentation.
• Contribute positively to a respectful, inclusive, and productive team environment.

To be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:

• Proven effectiveness in the delivery of responsive administration support services, preferably in an IT related environment
• Excellent digital literacy skills including well developed expertise in the use of Microsoft products such as Outlook, Excel, PowerPoint, Word, SharePoint, and Microsoft Teams.
• Demonstrated organisational, analytical, and problem-solving skills with the ability to complete tasks in a timely manner and to continuously improve business systems.
• Demonstrated interpersonal skills and well-developed oral and written communication skills.
• Experience, or the ability to quickly gain knowledge of:
• asset management practices
• identity management tasks
• ITSM systems such as ServiceNow or Jira.
• SharePoint content creation.
• Personal qualities including attention to detail, adaptability, a positive proactive attitude, and customer focus.

This position is located within the Brisbane CBD.  Due to the nature of the role, 1 day per week can be WFH (after initial learning period).  An immediate start is available for the right candidate.  Apply now!

Graham Eather - *************@troocoo.com