Program Support Officer, It

Talent are currently recruiting for an Program Support Officer, IT to work for a government agency based in Brisbane. This is a 3-month contract.

• Program Support Officer, IT
• State Government Department
• 3-month contract / Immediate Start

About the role:

You will provide high quality administrative and technical support for a small team delivering the Information Management and ICT functions for three agencies.

Your role:

• Maintain of an accurate inventory of IT equipment including laptops, mobile devices, peripherals, and software licenses.
• Action asset disposals ensuring devices are sanitised and asset register records are updated.
• Provide high level administrative support for Information Management and Information Security functions including:
  • Management of user accounts, permissions, and access rights across various systems and applications.
  • Completion of periodic identity and records compliance checks and audits.
  • Recording, tracking, and actioning work tasks in IT Service Management tools.
  • Liaise with Service Desk and Facilities teams to ensure work activities are effectively delivered.
  • Digital record keeping tasks as directed by Information Management officers.
• Create and maintain high quality technical content including:
  • IT documentation, including user guides and procedures.
  • Educational resources
  • User friendly content on the SharePoint intranet.
• Analyse and collate data and prepare a wide range of reports and documentation.
• Contribute positively to a respectful, inclusive, and productive team environment.

About

To be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:

• Proven effectiveness in the delivery of responsive administration support services, preferably in an IT related environment
• Excellent digital literacy skills including well developed expertise in the use of Microsoft products such as Outlook, Excel, PowerPoint, Word, SharePoint, and Microsoft Teams.
• Demonstrated organisational, analytical, and problem-solving skills with the ability to complete tasks in a timely manner and to continuously improve business systems.
• Demonstrated interpersonal skills and well-developed oral and written communication skills.
• Experience, or the ability to quickly gain knowledge of:
  • Asset management practices
  • Identity management tasks
  • ITSM systems such as ServiceNow or Jira.
  • SharePoint content creation.
• Personal qualities including attention to detail, adaptability, a positive proactive attitude, and customer focus

How to Apply:

To find out more, please “Apply for this job” or contact Jackson Bruce on (07) 3221 3*** or *************@talentinternational.com

For a list of all vacant positions, please see our website www.talentinternational.com