Program Support Officer

Company description:

Australian Council for Educational Research

Job description:

The Project

The Australian Council for Educational Research is an independent research organisation established in 1930. We work with education systems across Australia and internationally to improve learning across the lifespan.

The ACER Centre for School and System Improvement has been commissioned to deliver a large online capability building program for teachers in government schools in the United Arab Emirates commencing in January 2024. This ACER accredited program focusses on building teachers' knowledge and skills in assessment for student learning.

Position overview

The Project Officer is responsible for providing effective and efficient administrative support for the day-to-day activities of allocated project(s) / program(s).

Job responsibilities

• Provide administrative support for the day-to-day activities of allocated projects /programs;
• Adhere to governance and service delivery protocols;
• Respond in a timely and professional manner to queries and requests for information;
• Liaise with relevant staff members, or other business units/ functions, to resolve issues as they arise;
• Plan and organise delegated work activities to ensure completion by set timelines;
• Adhere to data collection and management procedures to prepare, collect, record and maintain data;
• Assist with the administration and maintenance of databases, administration systems and online platforms (as applicable);
• Assist with promotional activities and broader communications as directed;
• Contribute to the enhancement and further refinement of existing data management and administration systems; and
• Work on other projects / programs commensurate with jobsize as required.

Organisational accountabilities

• Proactively work towards achieving individual, team and organisational objectives while demonstrating ACER's leadership behaviours:
  • Developing Self - involves self-management, self-reflection and self-improvement
  • Embracing Change - being open to change and leading change when appropriate
  • Pursuing Excellence - ongoing search for new and better ways of working
  • Setting Directions - strategic thinking and planning for the future
  • Supporting Colleagues - supporting and contributing to the development of others
  • Working Collaboratively - building highly effective internal and external relationships

• Actively work to create an equitable, fair and harmonious work environment which is free from harassment, bullying and discrimination by demonstrating respectful and courteous behaviour towards others
• Proactively foster an inclusive and diverse work environment which encourages and respects different experiences and perspectives, and values diversity of thought
• Comply with all occupational health and safety requirements, including following safe work practices for self and others
• Comply with all information security requirements, including completing regular security training and abiding by the standards and procedures laid out in ACER's Information Security Management System
• Work in accordance with ACER's policies and procedures

Competencies Accepting Direction Acting with Integrity Following Policies and Procedures Meeting Basic Work Expectations Attentive Listening Communicating Effectively Establishing Relationships Interacting with People at Different Levels Supporting Co-workers Working with Diverse Populations Skills, knowledge and experience

Essential

• Effective interpersonal and communication skills, both verbal and written
• Experience and willingness to work in a team
• Excellent organisational skills, including the ability to work under pressure
• High attention to detail and accuracy
• Computer literacy, including experience with MS Office (Word, Excel, Outlook)

Desirable

• Experience working in the education (or other relevant) sector
• Experience working in a client service environment
• Familiarity with database packages / database management and experience using various internet applications

Education Bachelor Degree in relevant discipline Relevant working experience What we offer

The Program Support Officers typically will work up to 14 hours per week while program modules are running. The program will run at intervals between mid-January to December 2024. The support required will be at a higher level at peak periods, including the commencement of each module associated with the program and at assessment time. The role will require working outside of normal Australian working hours (online) to support e the delivery of the program in the UAE time zone and in consideration that participants themselves will be working on the program in their non-working hours.

We offer:

The Program Support Officers typically will work up to 14 hours per week while program modules are running. The program will run at intervals between mid-January to December 2024. The support required will be at a higher level at peak periods, including the commencement of each module associated with the program and at assessment time. The role will require working outside of normal Australian working hours (online) to support e the delivery of the program in the UAE time zone and in consideration that participants themselves will be working on the program in their non-working hours.