Programs Officer/Specialist

Be part of a leading Aboriginal Corporation based in Karratha WA who will invest in your career development!

ABOUT US

Welcome to the PKKP Aboriginal Corporation (PKKP AC) who administers the traditional lands and waters on the behalf of the Puutu, Kunti, Kurrama and Pinikura people.  These lands and waters cover approximately 10,888 square kilometres of Western Australia’s Pilbara region between Onslow and Tom Price.  The PKKP AC delivers a range of programs and services to support the social and economic well-being of PKKP Members. 

The primary function of the PKKP AC’s Member Services Team is to provide high quality assistance to members to achieve the PKKP AC’s strategic vision of building self-determined and prosperous PKKP members.  Our Member Services team focuses on meaningful engagement through various programs and support focused on:

1. Health and well-being
2. Community programs
3. Employment and training
4. Charitable member programs and benefits

Through engagement, the Member Services team builds a holistic understanding of the needs and aspirations of the PKKP community.

CORE VALUES

• Culture
• Respect
• Honesty
• Compassion
• Transparency

Guided by the Programs Manager, you will be required to autonomously lead and respond to daily member enquiries and requests for support. In this position, you will be the first point of contact for the PKKP community. Therefore, to be considered for this role you need to possess a high level of cultural and emotional intelligence, with an ability to build rapport quickly.

The primary purpose of the Program Specialist Officer role is to engage, assist and support PKKP members to access programs designed to build strong PKKP people who are self-determined and prosperous and to act as an advocate for PKKP members to improve service access, support and address issues with external service and program agencies and other such external providers to break down the barriers being experienced by both parties.   Contributing and providing high-quality administrative, event, and operational support to members and the wider team as needed to achieve PKKP Aboriginal Corporation's strategic objectives.  This position requires a highly collaborative and organised multitasker, with experience in Community program development, coordination, administration, and delivery.

KEY RESPONSIBILITIES

• Lead and respond to the day-to-day member program and services inquiries and registration for program support. 
• Assist Members in understanding all Charitable Trust guidelines and policies related to program delivery. 
• Support regular engagement and communication with members, informing them of Membership Benefit Policies and Programs, MSU’s activities, community programs, and other service offerings. 
• Provide members assistance, guidance, and the necessary support required to meet Trustees' requirements and appropriate collaboration with external service providers as necessary. 
• Maintain effective membership program information management, filing and archiving processes and systems. 
• Support and deliver on PKKP’s Community Outreach Program objectives. 
• Partner with the Health & Wellbeing Officer to support members' well-being, liaising with other internal member officers to appropriately support health, economic, social, and educational outcomes. 
• Assist members in identifying and engaging in appropriate programs and services. 
• Maintain professional attitudes and relations with all members and external stakeholders. 
• Assist in formatting various documents using Microsoft Office Suite. 
• Drive continuous improvement of program and service activities to the membership. 

Key Personal Attributes:

• A Tertiary Qualification in a related discipline (desired)
• Prior experience in a similar role or experience in client services and a genuine passion for engaging and building relationships within the community
• Ability to build rapport quickly and demonstrate empathy and understanding of challenges relating to people from diverse backgrounds and circumstances
• Exceptional communication skills – verbal and written.
• Demonstrated ability to manage competing priorities.
• Valid C Class Drivers Licence – flexibility and ability to travel within the region.
• Strong Computer skills including an advanced understanding of the Microsoft Office package.

We offer several benefits: professional development, access to work vehicle during work hours, relocation contribution (if applicable), salary sacrifice.

The PKKP AC is committed to delivering the best possible results and services to the Pinikura and Puutu Kunti Kurrama people.  If you are looking for an opportunity to really make a difference supporting an Aboriginal Corporation and its community members, then the PKKP AC want to hear from you. 

 The PKKP AC is committed to delivering the best possible results and services to the Pinikura and Puutu Kunti Kurrama people.  If you are looking for an opportunity to really make a difference supporting an Aboriginal Corporation and its community members, then the PKKP AC want to hear from you.  Please apply through SEEK or if you have any questions before applying please reach out to Julie on 08 9185 5*** or email **********@pkkp.org.au