Project Engineer

Are you an experienced System Engineer with a knack for leading support teams and ensuring efficient customer service? We are seeking a Support Analyst to take charge of our clients Service Desk, Projects and Technical Support teams, ensuring timely and effective resolution of customer requests.
Company overview:
Our clients values are People First, Secure By Design, Automation Focus, Accountability, and Communication. These guiding principles influence all of their actions, from relationships with their people and customers to their approach to security and automation. They maintain absolute accountability for their actions and engage in clear and transparent communication with stakeholders to ensure successful outcomes.


Benefits:

• Competitive salary package.
• Flexible work hours and remote work options.
• Professional development opportunities.

Requirements:

• 5+ years of experience in IT Service Management, including Service Desk and Technical Support functions.
• Comfortable wit L3 tickets
• Understanding of Advance Azure Infrastructure Administration, configuration, deployment and management
• Comfortable with managing projects on an end-to-end basis
• ITIL understanding.
• Experience with incident, problem, and change management processes.

Role Responsibilities:

• Ensure Support Analysts respond to incoming support requests via phone, email, or ticketing system.
• Manage the Service Desk and Technical Support teams, ensuring timely and effective customer request resolution.
• Provide technical support to customers, troubleshooting issues, and identifying solutions.
• Manage the incident management process, ensuring all incidents are resolved within agreed service levels.
• Manage projects on an end to end basis
• Change management records and reports.

If you think this could be the role for you, then please apply now! Or, if you have any questions, please contact Sean Ghadri on 0432 251 228.
At Fuse IT & Digital, we specialise in recruitment for the IT & Digital industries and actively source for a broad range of established clients. If you are a Developer, Business Analyst or any other IT professional looking for your next opportunity, we’d love to hear from you.
If you know someone looking for a job, refer them to us and we’ll give you $500* if we find them a new role!
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