Project Engineer - Managed Services Provider (Msp)

About IT&C
We are a leading TSP (Technology Solutions Provider) with a national presence going through massive growth.

Our offices are in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.

We are looking for an experienced Project Engineer with excellent customer service skills to join our Brisbane team. 

You must have the ability to resolve a range of issues for our diverse customer base across a range of technologies, while delivering a personal touch.

This role is a mix of pre-sales, technical project management and project delivery - supporting our Managed Services customer base.

About the Role
As the Project Engineer, you will be responsible for building your own day around client meetings, project scoping & delivery of multiple concurrent projects.

You will focus on pre-sales, designing, planning and deployment of infrastructure projects for our QLD and National clients. 

Main Duties & Responsibilities

• Working with relevant stakeholders to design solutions using the IT&C product/service stack (Microsoft Cloud/Azure, Sophos, Datto, HPE, Aruba)
• Provide pre-sales design, consulting and assistance to Technical Account Managers and Sales team
• In collaboration with key team members, ensure the project delivers a smooth transition to front-line and operational support teams so that impacts to service delivery and other BAU activities are minimised
• Build project plans, manage and deliver projects
• Final (L3) support escalation point for client requests and support team
• Providing all levels of support services via ConnectWise Manage PSA & RMM Systems
• Document clients' infrastructure and business systems in ITGlue
• Train & mentor IT&C Group Support and Project team (training through ticket escalation)
• Maintaining vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)

Required Skills

• Proven experience in managing the end-to-end delivery of concurrent complex IT projects, including planning, scheduling, and resource management
• Proven experience migrating business systems to the Microsoft 365/Azure ecosystem
• Proven experience managing people/teams for the purpose of project delivery
• Previous experience in an MSP project delivery role is essential (min. 5 years)
• Microsoft 365 ecosystem (setup of new tenants, migration projects, etc)
• Microsoft Azure infrastructure (design and deployment)
• Microsoft Endpoint Manager/Autopilot (design and deployment)
• Windows Server (design and deployment)
• High-level understanding of Networking Technologies (DHCP/DNS/LAN/VLAN/WLAN/WAN)
• Experience with Antivirus/XDR Technologies (Sophos/Microsoft Defender XDR desirable)
• Strong documentation skills
• Ability to communicate technical and non-technical concepts to a wide range of stakeholders
• Experience with ConnectWise PSA/RMM/Project setup preferred
• Ability to build team culture focused on a successful delivery
   

Personal Attributes 
 

• A valid QLD driver’s license and your own roadworthy vehicle
• Current Microsoft 365/Azure certifications - required
• Formal project management accreditation/qualification – desirable
• Exceptional communication and proven stakeholder management experience
• Exceptional attention to detail, time management skills and strong project management discipline
• Ability to work autonomously and within a team
• Eager to continuously grow and improve technical skills
• Consistently presentable and punctual

Benefits

• Personal development - ongoing training around and industry certifications
• Exposure to a multitude of sites and network environments/technologies within SME, Enterprise and Government
• Exposure to various projects and deployments
• Great team environment and culture
• Work-life balance flexibility (WFH, office, client sites)