Addressvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise - thus giving organizational leadership the contextualized data they need to make better informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology - including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
This is an opportunity to join a leading fast-growing global technology company in the healthcare industry. Work with a diverse team in a company recognized globally as a Most Loved Workplace and that ranked 56 on the UK Newsweek's 2022 Top 100 Most Loved Workplaces list.
Our team is talented beyond measure - fostering community amongst one another (and the geographies we serve), being bold in approaching challenges and innovation, embodying a passion for helping healthcare organizations deliver safer care and putting our customers at the core of everything.
What You Will Do:
This role is responsible for managing projects within our Services Delivery team by working closely with the customers, consultants and internal teams to scope, manage and mitigate risks and meet milestones.
Key Responsibilities
Project Profitability & Commercial Management:
- Work with the customer to ensure that the project adheres to scope, timeline, quality and resourcing standards agreed as part of project startup.
- Ensure all the required contractual documents are signed and in place prior to commencing project delivery.
- Ensure the implementation methodology is adhered to.
- Review and approve/reject all Time and Expenses for the projects in a timely manner.
- Monitoring of time spent against budget and timely identification of Change Requests when existing scope and budget is likely to be exceeded.
- Ensure incurred expenses are re-billed to client in accordance with the Professional Services Agreement Terms & Condition.
Client Satisfaction/Management:
- Work with Managing Consultants to ensure correct and qualified RLDatix resources are assigned to the Customers Project(s).
- Ensure regular Project Meetings are in place, managed efficiently and that they provide value to the project.
- Ensure the assigned RLDatix project team delivers the project on time and to agreed budgets.
- Listen to issues raised by the Customer and take corrective, effective actions and escalations as appropriate.
Project Management:
- Accurate setup and resource allocation in the professional services administration system.
- Governance owner for assigned projects - ensuring compliance with standard operating procedures and actively contributing to the continuous improvement cycle.
- Identification and escalation of project risks and issues as appropriate.
- Protection of company IP and collection of IP built on customer projects.
- Project Status report ownership.
- Conduct post implementation reviews.
Competencies Required
- Time Management - Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.
- Planning and Organising - Must be able to use foresight to adequately plan and ensure delivery of implementation projects to time and in line with customer needs.
- Customer Centric - Strong and accomplished customer facing skills and experience.
- Financial - a full understanding and previous experience of managing project profitability.
- Cross Team Working - successfully works with the wider team (Sales, Product, R&D, Support and Customer Success).
- Influence - The ability to influence stakeholders where required to ensure successful delivery of project.
- Analytical thinking and Problem-Solving Skills - Must have an analytical mindset and approach to problems and issues.
- Resilient - Must be able to cope effectively with unexpected events that may occur within projects both internally and client facing, to bounce back and ensure that successful outcomes are reached.
Required Skills & Experience
- Experience of managing healthcare projects (greenfield and transition).
- Budgeting and cost management.
- Excellent communication and information management skills.
- Extensive stakeholder management experience across all levels of the business.
- A strong understanding of Risk and Issue management processes and why they are important.
- Experience of working in conjunction with Sales Account Managers.
- Good Presentation skills.
- Project Management experience.
- Excellent Verbal & Written Communication Skills.
- Comfortable with commonly used Project Management Tools such as MSProject, Smartsheets
Desirable Skills & Experience
- Experience of implementing Governance, Risk and Compliance products (e.g. RMI, DCIQ)
- Good understanding of the Australian healthcare environment
- Experience working in a global organisation.
