Project Officer – Guideline And Process Improvement

Research and prepare feedback, update guidelines, review legislation

Your new company 

This Federal Government agency are responsible for operating and supporting a national scheme for vulnerable Australians. They are experiencing growth within their Service Guidance branch, who are responsible for improving processes and systems for their frontline (National Delivery) staff. 

Your new role 

As a Project Officer, you will be responsible for undertaking project tasks oriented around the organisations legislative requirements, policies, procedures and standards. This will involve:

• Researching, drafting and updating documents in plain English, and ensuring accessibility standards are met
• Interpreting policies/legislation and translating it into guidelines that frontline staff can access and use
• Developing or updating material in response to feedback
• Providing service delivery knowledge and advice as needed to support an improved customer experience

What you'll need to succeed 

To be considered for these roles, you will demonstrate:

• Excellent communication skills and ability to work collaboratively with internal and external stakeholders and represent the work area in relation to guidance development.
• Ability to interpret and draft policy and procedural information into clear and easy to understand guidance material.
• Ability to manage multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested.  
• Ability to work under limited direction, guided by policies, accepted standards and precedents. 
• Understanding of national disability legislation (e.g. NDIS Act 2013)
• In addition, you must have or be willing to obtain a National Police Clearance and a Disability Screening Check

What you'll get in return 

In exchange for your commitment, a competitive hourly rate + 11% superannuation will be offered, as well as the support of guidance of a dedicated Recruitment Consultant throughout your assignment. On an initial casual contract through Hays for 12 months, you will develop your skills in a highly sought-after agency and have the potential for longer term employment. 

What you need to do now 

If this sounds like the role you have been looking for and hold all the above requirements, apply via the link. 

 At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.