Project Officer

Business Excellence - Ways of Working Project Officer

• Ongoing/Permanent Opportunity
• Flexible location - Role can be based in Sydney / Bathurst / Gosford
• Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share.
• Salary clerk grade 7/8: base starting at $106,025 - $117,363 plus superannuation and leave loading

An exciting ongoing opportunity has arisen for a Ways of Working Project Officer to join the NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service.

In this role you will play a key role in driving and implementing Agile, Lean, Six Sigma, etc.(Ways of Working) methodologies across the organization to enhance operational efficiency, improve processes, and foster a culture of continuous improvement. This role requires a dynamic individual with a strong background in Ways of Working (WoW) principles, project management, and change management. The Project Officer will collaborate with cross-functional teams to identify opportunities for process optimization, develop and implement WoW strategies, and drive sustainable improvements.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

The role sits within the Business Excellence (BEX) team of NSW Telco Authority.

Opportunities this thrilling don't come around often. Don't let this one pass you by!

In this role you will help with BEX:

• Agile, Lean, Six Sigma, etc.(Ways of Working) planning and implementation.
• Team collaboration
• Project management
• Change management
• Data analysis
• Stakeholder management

To be successful in this role, you will demonstrate:

• Lead the design and implementation of Lean methodologies throughout the organization.
• Conduct Lean assessments to identify process inefficiencies and areas for improvement.
• Work closely with teams to apply Lean tools and techniques to streamline processes and reduce waste.
• Develop and manage project plans for Lean initiatives, ensuring alignment with organizational goals.
• Collaborate with cross-functional teams to execute Lean projects on time and within scope.
• Monitor and report on project progress, identifying and mitigating risks as needed.
• Drive a culture of continuous improvement by promoting Lean principles and methodologies.
• Provide training and support to teams to ensure successful adoption of Lean practices.
• Effectively communicate changes and updates related to Lean initiatives to all stakeholders.
• Utilize data-driven insights to identify opportunities for improvement and measure the impact of Lean initiatives.
• Collaborate with analytics teams to gather and analyze performance metrics.
• Build strong relationships with key stakeholders across departments to understand their needs and challenges.
• Engage with teams to gather feedback and ensure continuous alignment with organizational objectives.

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority.

Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via **************@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 27th March 2024 at 9:59am.

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **************@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process