Project Support Officer - Service Design And Support

Advertised Vacancy Number: DOE900775

Various Positions

We currently have the following positions available:

• Two (2) x permanent full-time positions

The Role and our Branch

The Service Design and Support Directorate of the Statewide Services Division is seeking to appoint highly motivated, organised, and flexible Project Support Officers with strong communication skills, to join their team. Service Design and Support facilitates and is involved in a number of projects and initiatives. As such, flexible skills and initiative are highly valued.

Primarily, the Project Support Officers will provide information, advice, and Support to Western Australian public schools regarding the Department’s Third-Party Services Catalogue associated with the Students Online in Public Schools Policy. This includes the appropriate use of third-party software applications to ensure that the disclosure of students’ personal information is consistent with the Australian Privacy Principles.

The roles require a high level of customer service engagement, including fostering and maintaining customer relations, and effective working relationships with internal and external clients to support the provision of a quality support service. Within this role, you will also work with other business units to ensure integrated service delivery to schools and the system. You will be involved in supporting other strategic projects and initiatives as needed.

We encourage all applicants with diverse professional experiences to apply.

Who we are

Statewide Services provides the services and Supports required schools to enable student achievement, with a focus on those students and schools that need it most. It encompasses both school and system-facing service delivery. While the branch primarily exists to support schools, we also have an important system-facing role supporting strategy and policy development.

Service Design and Support provides the shared functions and Support needed to provide better services to schools. It also coordinates, implements and Supports programs, initiatives, and special projects. Its purpose is to provide strategy, policy and program oversight and operational support to Statewide Services.

Cultural Diversity

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Your written application will be assessed against the following Selection Criteria:

1. Demonstrated well developed verbal and interpersonal communication skills, including the ability to liaise effectively with a wide range of individuals at all levels.
2. Demonstrated well developed research, conceptual and analytical skills, including the ability to develop solutions to problems and issues.
3. Demonstrated well developed written communication skills, including the ability to develop and deliver training programs and Support materials.
4. Demonstrated well developed organisational and customer service skills, including the ability to contribute to team outputs and targets.

For a full outline of the role responsibilities and selection criteria, please refer to the JDF.

It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

All inquiries are welcomed

Please contact Kathrin Stroud, A/Manager Project Support, by telephoning 08 6206 20***or emailing **************@education.wa.edu.au.    

Application Instructions

All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions. It is recommended you have relevant documents completed and ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time.

Your application should include:

• A two (2) page statement addressing the selection criteria listed above, in context of the role and business needs of the branch.
• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position.
• The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.

After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please phone (08) 9264 4***.

If you are having difficulty submitting your online application, please phone (08) 9264 86***for assistance.

Eligibility and Training Requirements

Employees will be required to:

• provide evidence of eligibility to work in Australia for the term of the vacancy
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment
• complete:
• the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter
• the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement
• the Department’s induction program within three months of commencement
• any training specific to this role required by Departmental policy

The Department applies a four (4) day breach period to this selection process.

Applications must be submitted before 4.30pm (WST) on Tuesday, 2 July 2024.

Lodgement is system generated. Any submissions at, or after, 4:30pm will not be accepted.   

APPLICATIONS MUST BE SUBMITTED ONLINE

PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our division for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

• PUBLISHED JDF
• 00040607
• Project Support Officer
• Service Design and Support
• PS L4
• Sept 2023.pdf

You can view and print these PDF attachments by downloading Adobe Reader.