Property Claims Consultant

Have meaningful impact as a Property Claims Consultant.

Join the largest insurance group in Australia and New Zealand. 

YOUR ROLE

Multiple opportunities for Property Claims Consultants to join the RACV team based in Melbourne CBD on a full-time permanent basis. Your primary purpose is to assist our customers in their time of need, with the aim to work fast and efficiently to ensure a smooth claims process. Taking inbound calls from customers, you’ll assess information to lodge the claim and work with suppliers and repairers to ensure replacements and work are carried out in a timely manner.

Your IAG journey commences on Monday 6 May 2024 with a comprehensive, 10-week induction in the Melbourne office (fully paid). Once training and competent in the role, employees can enjoy the benefits of working from home, with the requirement of being in the office reduced to just one day per fortnight. You’ll need to be flexible to work on a rotating roster Monday to Friday between 7:15am - 6:00pm.   

Please note: To work from home, you’ll need high speed internet connection and a private home office set up. 

ABOUT YOU 

• Effectively communicate with customers and diffuse conflict situations
• Strong customer focus including well developed customer service skills
• Advanced computer skills – ability to troubleshoot 
• Good attention to detail
• The ability to work under pressure
• Team orientated individual

This is an entry level role, we want you to bring your ability to learn and passion to help people, in return we will train to you and set you up on the first steps of your career. You’ll be part of an engaging team that make a difference. 

Applications close Tuesday 2 April 2024.

ABOUT US​ 

At RACV you’re not just part of one brand, you’re part of a large purpose-led trans-Tasman group called IAG, dedicated to making your world a safer place.  

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​ 

You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. 

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change. 

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.  

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you. 

All this shows up in what we offer:  

• Grow your financial future with 13% superannuation as standard 
• Access up to 50% off personal insurance, including home and motor insurance 
• Flexibility through a program called MyFlex - supporting you to live life to the full 
• Join great employee network communities 
• Community volunteer days and team volunteer activities

We’re ready for you. Apply today.  

What’s next? 

Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and possibly a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview! 

Remember to keep an eye on your emails and text messages once you’ve applied.