Property Manager

Summary

To manage the day to day responsibilities of a Property Management Portfolio ensuring exceptional quality service to all clients.

POSITION SUMMARY & PRIMARY OBJECTIVE

Our agency aims to provide competitive services in the real estate market, selling and managing residential property. The organisation strives for local market leadership and is continually seeking to enhance its reputation among both the public and members of the industry for honesty, integrity and competence as real estate practitioners. Our overall mission is to ensure the provision of high quality services that exceed customer expectations.

The responsibilities of a Property Manager are extensive and varied however, you will primarily be accountable for the overall management of residential and some commercial properties on behalf of and to the satisfaction of the owner and the tenant. The principal challenge in this position is to increase our property management portfolio and to devise innovative strategies to obtain an increase in net management revenue.

Responsible for working in a team, the individual will be expected to demonstrate commitment and loyalty and perform all duties in accordance with the organisation’s office routines and procedures, keeping in mind the overall business objectives.

Tasks/Responsibilities

Manage Rental Portfolio

· Conduct regular routine inspections when scheduled and promptly action maintenance and reports

· Monitor rent arrears daily and action

· Manage tenancy renewals under time constraints and increase rents where possible

· Issue and follow up on property maintenance work orders

· Conduct entry and exit inspection reports in a timely, thorough fashion

· Issuing of breach notices and other notices as required

· Manage bond refunds

· Liaise with the Leasing Officer regarding new Tenancy Sign Ups

· Work with the Leasing Officer to list available property for rent and provide regular accurate feedback to relevant parties

Administrative

· Preparation of lease agreements, bond forms, Tenant Sign Up Packs, entry and exit reports

· Develop and update procedural manuals specific to role

· Train others, as required

· Lodgement and monitor of insurance claims on behalf of Clients

· Preparation and lodgement of Tribunal claims on behalf of Clients and attend as their representative

· Ensure accurate filing of all documents either electronically or in hard copy in conjunction with the Leasing Officer and Office Manager

· Record all appointments in electronic diary

· Receipt rents as required

· Answer phone calls as required

· Participate in resolving Tenancy disputes when and if required

· Approve invoices for payment

General

· Maintain high quality standards in delivery of services

· Keep up to date with relevant legislation

· Utilise the use of emails for providing information to Clients, Tenants, Tradespeople etc where possible

· Advise Clients of activity relating to their investment property and ways of improving rental returns with property improvements and maintenance

· Do all things instructed by the Client provided it is within the provisions of legislation and our Managing Authority

· Help develop the company culture and morale

· Provide monthly reports to management

· Minimise costs and outlays to the Agency

· Ensure effective application of all procedures for which this role is accountable

· Attend all training sessions, conferences, seminars, meetings and work functions as directed by management

· Alert management to potential or known problems promptly

· Adhere to minimum business standards as supplied

· Attend to complaints in a prompt and courteous manner

· Participate in ongoing performance reviews

· To maintain a corporate and professional level of dress at all times

· Other duties as may be required from time to time

Key Skills, Qualifications and Attributes

· Current Registration

· Current Drivers Licence

· Knowledge of relevant legislation

· Computer literacy, a comprehensive knowledge of Property Me will be highly regarded

· Highly organised with excellent time management skills

· Attention to detail

· Strong customer service focus and skills

· Property management knowledge

· Willing to take responsibility

· Pride in work

· Adherence to systems

· Dispute resolution skills

· Excellent negotiation skills

· Strong written and verbal communication skills

· Knowledge of building maintenance basics

· Able to demonstrate initiative and be proactive

· Trust Account knowledge

· Local area knowledge