Property Operations Manager

Why work for Frasers Property?

At Frasers Property Australia (FPA), we believe in offering industry-leading benefits that go beyond the ordinary:

• Additional purchased leave program
• Flexible work policy, hybrid work model for most roles
• Discounts for Frasers Hospitality globally - 50% off room rates & 20% off food & beverage
• Residential property purchase benefits –Pre-market sale access, 5% deposit & up to 3% total discount
• Multiple health & wellbeing benefits
• 18 weeks paid parental leave & gender-neutral policy. Paid super up to 12 months. 4 weeks paid partner leave
• Dedicated learning & development programs
• Highly awarded workplace culture including WGEA “Employer of Choice for Gender Equality”, UDIA & PCA awards for diversity & inclusion and AFR BOSS Best Places to Work

The opportunity:

Due to ongoing growth across our team, we have a newly created opportunity within our Brisbane team for an experienced Property Operations Manager specialising within Residential Property. This position will provide leadership to a team of on-site building managers, ensuring a high standard of maintenance of our asset while effectively managing critical relationships with tenants, owners, and bodies corporate.

As the successful applicant, this role will see your responsibilities include:

• Management of on-site staff, ensuring exceptional customer service and timely maintenance to all stakeholders
• Taking a proactive approach to ensure estate and common areas are well presented and maintained
• Relationship management across Body Corporate, Residents, Community Managers and Tradespeople as well as internal stakeholders
• Report presentation including management reports, landscape reports, and body corporate reports
• Service agreement management, including maintaining service checklist and schedules for body corporate
• Property management ensuring tenants & landlords are receiving best practice service and KPI’s are achieved – vacancy, arears, lease renewals & maintenance
• Coordinating
• Coordinate staff training and offer management oversight to ensure portfolio is up to date with legislation and compliance
• Financial management, ensuring accurate records and tracking of payments; respond to all financial matters to Body Corporate as requested

 You may have all or some of the following skills / experiences:

• Demonstrated experience within residential property management
• Experience in leading a team and driving a customer centric, cohesive team culture
• Real Estate Certificate with a strong working knowledge of Body Corporate & Property management legislation
• A relationship builder, customer service oriented and able to work with minimal supervision
• Excellent communication skills both verbal and written
• Availability to manage after hours emergencies as required
• Proficiency with the Microsoft office Suite

About Frasers Property in Australia

From the iconic vertical gardens of Sydney’s Central Park to the world’s most sustainable shopping centre at Burwood Brickworks in Melbourne, and Australia’s answer to Silicon Valley at Central Place Sydney, Frasers Property Australia creates sustainable places which unite people for a better future.

Frasers Property Australia is an Australian division of Frasers Property Limited, a multi-national real estate company with operations in 70 cities across 20 countries. We employ over 700 people nationally.

Discover much more about working with Frasers Property here: https://www.frasersproperty.com.au/Careers