Property Operations Supervisor

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Property Operations Supervisor at The Star, your main purpose will be to lead the safe and effective delivery of strategic and functional outcomes for the Property Operations Management teams. You will focus on coordinating personnel on shifts and draw upon your professional relationships with internal and external stakeholders to achieve efficient completion of all required maintenance works.

This is a fantastic opportunity where you will showcase your leadership expertise throughout our property at The Star Gold Coast.

A few of your responsibilities:

• Support the Property Operations Manager in the development and implementation of a business plan across the Property Operations
• Coordinate resource requirements during each shift to ensure business demands are met
• Oversee the operational functions of the Property Operations, to achieve the departmental objectives in conjunction with division and company performance indicators
• Set specific performance objectives (daily, monthly and annual) for direct reports, supervising task completion and impact on service flow
• Monitor the productivity of the Facilities team members, reviewing and discussing Maximo reports monthly
• Assist with the implementation of daily, weekly, monthly, six monthly and annual preventative maintenance programs

What are we looking for:

• Experience in a Property Supervisory role, ideally overseeing large teams in a fast-paced environment with a focus on coaching, development and change management
• Tertiary qualifications in Engineering, Asset, Maintenance or Facilities Management (desired)
• Strong ability to build and maintain strong internal and external stakeholder relationships
• Experience dealing with unions, ER matters and trades
• Excellent written and verbal communication skills

About you:

With your exceptional leadership skills and Property Operations background, you will take pride in ensuring an organised and professional environment for our team members. Your ability to work collaboratively with a large and diverse team will set our Property Operations team up for success.

Your role will be pivotal in shaping the success of our Property Operations team at The Star. Join us in making a difference.  

What we can offer you:

• 30% staff discounts across our award-winning venues at all 3 of our world-class properties
• Free meal on shift with a new menu every day
• Lifestyle and wellbeing discounts
• Career development, training, and courses via The Star Academy
• Generous Paid Leave for primary and secondary carers
• Excellent growth opportunities both personally and professionally
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace. 

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.