Provider Registrations Administrator

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

The opportunity

We have an exciting new opportunity for an Administrator to join our small Provider Registrations (PR) team. This role is full-time 2 month contract working from home, Monday to Friday.

Your role will be to provide administrative support to create and maintain key data, such as provider registration, contact and banking information, as well as support submission of hospital casemix protocol (HCP) data to the Department of Health and Aged Care.

As this role is working from home, we are looking for someone who works well autonomously and thrives in a  data entry role with limited phone interaction but with lots of teamwork to ensure that priority workflows are completed within relevant timeframes.

What your day-to-day would look like:

• Action all workflow and respond to enquiries within agreed timeframes and in priority order, to an exceptional level of accuracy
• Contribute to process improvement initiatives relating to workflow and team collaboration
• Collect and maintain data that contributes to specific workflow metrics such as demand, activity and productivity
• Create and maintain provider master data in systems such as iMed, MITAS, Salesforce, WHICS
• Manage the HCP data submission process, liaising with hospitals on data quality and submitting this data to regulatory bodies 
• Respond to provider and internal queries pertaining to registration, related data, PR processes and systems
• Maintain hospital and HCP registration information in Microsoft Access databases
• Monitor various automated and manual provider processes, processing exceptions, resolving issues as needed
• Acting as a central point of contact for all provider registration enquiries and providing prompt action or escalation for urgent items, working with management as required

About You:

• Exceptional and quick data entry skills
• High level of computer literacy, including the ability to track and manage data across multiple programs
• Problem solving skills
• High attention to detail, strong personal organisation and time management skills
• Strong written, verbal, and interpersonal skills
• Strong customer service skills
• An ability to work collaboratively in a team and support each other as well as being able to work autonomously

The hourly rate for this role will be $32 plus super