Address- Conduct interviews with all passengers with the intent of identifying suspicious behavior.
- Evaluate interview responses and determine appropriate course of action
- Observe and interpret passenger behaviour and attitude at all times during interview and identify suspicious signs
- Review passenger travel documentation (passport, ticket) and identify suspicious signs
- Inform passengers of the reason for interview
- Ensure all mandatory baggage control questions are asked to each passenger
- Escalate unresolved suspicious signs or behaviours for further screening
- Facilitate the movement of passengers and their baggage from the interview area to check in
- Analyse information and take appropriate action
- Apply frameworks through critical thinking, sound judgement, and reasonable and necessary actions
Teamwork & Leadership
- Liaise with Regional Client Services Manager or Operations Support Manager to identify/report team status to arrange replacements and or re-deployments
- Address, resolve, and escalate unacceptable behavioural/performance occurrences with the team. Report non-compliant, misconducts, and inappropriate workplace behaviour and engagements to your line manager or HR representative.
- Provide leadership to the designated team by coaching and mentoring through the provision of experiential knowledge or prescribed learning modules.
- Provide new employees with coaching, support, and on-the-job training to achieve mutual competency and suitability for the BAI team.
- Report skills/knowledge/training gaps to the line manager.
- Report drops in shifts, uncovered shifts, & team members cancelling shifts to the rostering officer to ensure optimal staffing on the day to perform the scope of works warranted to the client.
- Provide support with shift coverage by working and coordinating with the roster liaison officer.
- Liaise and coordinate with airline representatives/clients to ensure smooth day-to-day operations and in-time flight schedule whilst maintaining a degree of service in performing you and your team’s scope of works.
