Business Governance Expert, Commercial

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 

There are 2 Full time opportunities.

Your role will work closely with the Business Governance Lead and the Business Execution teams to support the development and operationalisation of Business Governance mechanisms within the Customer Service Operations portfolio. Working innovatively to build out the governance and risk mechanisms for the portfolio and delivering quality outcomes in a rapidly changing environment. As part of the team, we are looking for people who are passionate about delivering fair outcomes for customers and innovating to become best practice in the risk management space. You’ll provide visibility of the risks across the portfolio and support their effective management through assessment and control monitoring activities, and through reporting to the Monthly Risk Management Forum. 

What will your day look like

• ​Investigation and problem-solving expertise to help the business investigate incidents and issues, and design solutions to fix operational issues
• Risk and Compliance advice to support prudent decision making and process development, support the business to effectively assess and manage their risks, and provide advice and support to develop effective governance mechanisms
• Help the portfolio to understand and document their risks, gain assurance through control attestation and monitoring of key risk metrics, and help the business to determine actions to take to manage risk and compliance effectively
• You will lead programs of work to uplift and streamline the Business Governance processes and mechanisms within the portfolio, and drive the capability uplift to embed these processes
• You will build strong collaborative relationships with partner businesses, change programs, Operational Risk & Compliance and Audit to identify opportunities to share and enhance operational risk and compliance practices
• You will support the Portfolio to provide complaints management thought leadership and guidance across the broader Division, and will link in with your peers across ANZ to support effective cohesion and consistency in Assurance practices, leveraging and sharing best practice
• You will build strong collaborative relationships with partner businesses, change programs, Operational Risk & Compliance and Audit to identify opportunities to share and enhance operational risk and compliance practices
• You will support the Portfolio to provide complaints management thought leadership and guidance across the broader Division, and will link in with your peers across ANZ to support effective cohesion and consistency in Assurance practices, leveraging and sharing best practice

What will you bring?

To be successful in this role, you will ideally bring the following -

• Relevant experience providing operational risk, compliance and assurance expertise
• Experience working in a highly regulated, closely oversighted business and developing and managing excellent stakeholder relationships
• High level of comfort working with ambiguity and being able to make sense of complex issues and define a way forward
• Confidence in facilitating data driven and meaningful risk management discussions with operational and senior leadership teams
• The ability to clearly document and distil advice and guidance into practical documentation to drive understanding and consistency of execution
• Excellent time management and organisational skills
• Self-motivation and drive to be the best you can be, and to be a key player in a high performing team

So, why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong. 
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 66131

Job Posting End Date

 03/06/2024, 11.59pm, (Melbourne Australia)