Qantas - Behavioral Analyst Interviewer (Team Leader)

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

Our Interview Officers conduct operations to collect data to provide advise to understand and mitigate potential threats to security. BAI Interviewers are trained in analysis and investigations, specializing in human intelligence. They work to build ongoing, confidential relationships with members of the Australian community to collect intelligence and pivotal pieces of information needed to progress investigations. To do this, BAI Officers rely on their highly developed interpersonal and analytical skills.

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety.
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of HSE to keep our people safe.
• Meet company HSE requirements.

• Conduct interviews with all passengers with the intent of identifying suspicious behavior.
• Evaluate interview responses and determine appropriate course of action
• Observe and interpret passenger behaviour and attitude at all times during interview and identify suspicious signs
• Review passenger travel documentation (passport, ticket) and identify suspicious signs
• Inform passengers of the reason for interview
• Ensure all mandatory baggage control questions are asked to each passenger
• Escalate unresolved suspicious signs or behaviours for further screening
• Facilitate the movement of passengers and their baggage from the interview area to check in
• Analyse information and take appropriate action
• Apply frameworks through critical thinking, sound judgement, and reasonable and necessary actions

Teamwork & Leadership

• Liaise with Regional Client Services Manager or Operations Support Manager to identify/report team status to arrange replacements and or re-deployments
• Address, resolve, and escalate unacceptable behavioural/performance occurrences with the team. Report non-compliant, misconducts, and inappropriate workplace behaviour and engagements to your line manager or HR representative.
• Provide leadership to the designated team by coaching and mentoring through the provision of experiential knowledge or prescribed learning modules.
• Provide new employees with coaching, support, and on-the-job training to achieve mutual competency and suitability for the BAI team.
• Report skills/knowledge/training gaps to the line manager.
• Report drops in shifts, uncovered shifts, & team members cancelling shifts to the rostering officer to ensure optimal staffing on the day to perform the scope of works warranted to the client.
• Provide support with shift coverage by working and coordinating with the roster liaison officer.
• Liaise and coordinate with airline representatives/clients to ensure smooth day-to-day operations and in-time flight schedule whilst maintaining a degree of service in performing you and your team's scope of works.

• Tertiary Qualifications in Security, Surveillance, or similar (desirable)
• Experience in conducting interviews
• Experience in a people facing role
• Ability to obtain and maintain Red ASIC (mandatory)
• Proven Team Leadership track record

• Process and procedure oriented
• Effective Communicator
• Customer/Clientele Service
• Knowledge of aviation legislations, regulations, & compliance
• Analytical Thinker and Problem Solver
• Workplace Health & Safety
• Interpreting deceptive facial expressions
• Ability to use handheld devices and accurately record information in a timely manner.
• Team Leading experience

• Solid Experience in a similar role (Aviation, Emergency Services, Policing)
• 2+ years of experience in a people centric role with strict compliance & procedure
• Facial expression interpretation
• Interview & questioning techniques
• Behavioral Analysis
• Situational Awareness
• Airport facility awareness
• Report writing

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
  

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

NSW - Master Licences
• 400674602 (SNP)
• 405149073 (CSA)

ACT Master Licences
• 17501220 (SNP)
• 17501742 (CSA)

Security Firm Licences
• QLD 41315 (SNP)
• NT 345 (SNP)
• QLD 3158254 (CSA)

Security Agents Licences
• WA SA48240 (SNP)
• WA SA58716 (CSA- WA)
• SA ISL178143 (SNP)
• SA ISL235794 (CSA)
• TAS 3020 (SNP)

Private Security Business Licences
• VIC 652 - 374 - 32S (SNP)
• VIC 689b - 218 - 50S (CSA- VIC)