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Form of workAbout TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
As part of the Educational Quality and Capability team you will contribute to the delivery of Vocational Education and Training (VET) services through the provision of customer focused, timely, accurate and effective administrative support across a diverse range of systems and services.
This position sits in the Educational Quality and Capability Team and reports to the Principal Consultant, Student Engagement.
This is a Permanent, Full-Time (1.0 FTE) opportunity.
The position will be based primarily at South Brisbane Campus however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
- Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
- Provide general administrative support to the team such as managing enquiries, word processing, spreadsheets, data input, taking minutes, preliminary reports and other written correspondence as required, using a range of digital systems and tools including Word, Excel, SMS, LMS, bksbLive, ECM, PowerBI, Outlook and MS Teams.
- Proactively carry out work activities aligned to business operations, with a high level of accuracy and in accordance with work instructions, procedures and compliance requirements.
- Provide professional and efficient customer service and advice to internal and external stakeholders (staff, students and community) responding in a timely and appropriate manner to verbal and written enquiries.
- Undertake preliminary research on matters relating to the day-to-day and operational administrative functions of the team, assist with the development of work instructions and contribute to the improvement of business processes and practices.
- Coordinate tasks and respond to enquiries related to a range of specialist areas within the Educational Quality and Capability team.
- Actively participate in ad-hoc projects, appropriate committees, networks, forums, meetings and external bodies on matters relating to Educational Quality and Capability, to support the strategic direction of TAFE Queensland.
- Participate in Professional Development in order to maintain knowledge legislation, policy, procedures, compliance requirements and workflows for the business area and undertake research and development on matters relating to the business functions within the Educational Quality and Capability team.
- Follow TAFE Queensland procedures for records management including the creation, storage, management, retention and disposal of records, ensuring all work is coordinated with discretion and processed according to appropriate confidentiality requirements and with an awareness of cyber security and privacy obligations.
- Contribute to providing continuous excellence in the delivery of Customer Service by participating in activities including but not limited to application processing, telephone enquiries, webchat processing and enrolments processing.
*Please refer to attached Duty Statement for further information regarding the Student Engagement specialisation and other duties that may be required of this role.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
- Ability to work independently and organise, track and prioritise tasks to meet set deadlines, displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
- Well-developed skills in the use and application of computerised management information systems and software applications.
- Proven ability to organise and achieve quality work outcomes, meet deadlines and function autonomously within a team environment focusing on systemic processes.
- Well-developed oral and written communication skills with attention to detail, including the ability to provide support to all levels of staff and the ability to convey complex concepts in a confident, clear and articulate manner.
- Demonstrated commitment to the values of the organisation through modelling behaviours and the provision of outstanding client service.
Mandatory Qualifications/Requirements
- There are no mandatory requirements for this role.
Highly Desirable Requirements
- A Certificate IV in Business or equivalent would be highly desirable.
Note: Proof of qualifications to be provided prior to or at interview.
How to apply
If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:
- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
- The contact details for two referees (one of whom is your current Manager)
Closing date: 4:00pm, Sunday 31 March 2024
Job Reference Number: TQ2024-203
For further information, please contact:
Anitza Geneve, Principal Consultant, Student Engagement
*************@tafeqld.edu.au
