AddressQuality and Education Coordinator
Location: Unley
About Us: Life Care is an established provider in the Aged Care Market, focussed on the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest.
About the Role: The Quality and Education Coordinator plays a pivotal role in maintaining and enhancing aged care quality standards within our organisation. This position oversees the Quality and Education program, ensuring compliance and fostering a culture of continuous improvement.
Key Responsibilities:
- Quality Management Systems
- Develops and reports on the internal monitoring and auditing to validate the system
- Develop and review audit templates in line with internal procedures
- Complete quality audits and support services to complete allocated monitoring in line with scheduling.
- Monitors conformance with Compliance and Improvement Action plans
- Identifies opportunities for improvement in systems
- Implements corrective action to improve processes to deliver care and support consumers and staff to live every day.
- Learning and Development Coordination
- Develop and maintain the training matrix
- Assist in ensuring L&D initiatives are delivered within the appropriate timeframes
- Manage time and priorities effectively to maintain all organisational services standards.
- Assist with the preparation of the annual Learning and Development Plan in conjunction with the People and Culture, subject matter experts and the broader Human Resources team
- Lead the implementation of the Learning and Development program and maintenance of the Learning and Development calendar
- Assist with the development, facilitation/delivery and administration of training programs, corresponding records and material
- Coordinate all statutory, planned and ad-hoc training requests
- Implementation of Life Care Career Development Program
- Review and liaise with external training providers as required
- Ensure all learning and development programs are sourced, developed and implemented per Life Care's vision and values.
- Learning Reporting and Governance
- Manage staff training and records files
- Manage statutory training requirements through regular reporting and scheduling of training to meet legislative requirements
- Following up on online Mandatory Training as required, which includes:
- Identifying incomplete mandatory training
- Providing sites with a report and following up until complete
- Establishing systems to record and produce regular reports on learning and development, including attendance and feedback
- Enhancing Consumer Experience
- Implements Quality Management System changes to realise systematic change that positively affects staff and consumers by employing innovation and technology
- Facilitates consumer-driven outcomes using the plan-do-check-act process
- Progresses systems to assist consumers in being actively involved in decision-making around their care and services
- Actively participates in a feedback culture that is responsive to consumer experience
- Contributes to building systems and processes that grow with consumer engagement
About You:
- Cert IV in Training & Assessment (desired)
- Internal Auditor training experience (desired)
- National Police Clearance (or willingness to obtain)
- Understanding of Aged Care Quality Standards and ISO 9001:2017
- Experience in quality, education, risk, and governance systems
If you're passionate about ensuring high-quality care and facilitating continuous learning and development, we'd love to hear from you.
To apply:
Please ensure you provide a cover letter and an updated CV.
For further information about this position please contact Kirsty Vincent, People and Safety Lead on 0436 671 *** or email **************@lifecare.org.au
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