AddressWho are we?
We are a utilities connection company based in Melbourne CBD. We offer an efficient home moving service that connects all your utilities in just one phone call, and we pride ourselves on our excellent customer service. We are devoted to saving you time, effort and money.
At MyConnect, it is our goal to make your move as easy as possible. We deliver a free, no-obligation service that takes the headache out of moving home.
What do we do?
We connect electricity, gas, water, telephone, internet, pay TV and insurance. We streamline the process of connecting utilities, doing all the hard work in just one phone call.
What we are looking for?
Your responsibilities will be reporting directly to the QA Lead and providing assistance in the monitoring of Quality Assurance and compliance for telephone-based engagements. This will include;
- Monitoring sales calls to ensure regulatory and control measures are being met
- Use of call recording and listening technology to review and track compliance
- Establishing risk and compliance management principles
- Running compliance/QA training and coaching workshops
- Providing advocacy and assistance for achieving compliance
- Ensuring the company is aligned and complying with regulatory frameworks
- Providing feedback to the Compliance Manager to assist in guidance and support to the consumer sales team
- Ensuring the sales team are aligned and complying with regulatory frameworks
- Assessing, scrutinizing and interpreting script adherence to verify governance standards are being met
- Mitigating risk by identifying gaps and/or systemic deficiencies in sales process
- Ad-hoc administration and data entry tasks
To be Successful in this role, you will require the following:
- Exceptional listening skills and a strong attention to detail
- A sound knowledge of MS Office
- Excellent written and verbal communication skills
- Effective time management skills
- A highly motivated nature with the ability to work autonomously
- An adaptable, professional and genuine attitude
- Ability to accurately multi-task during call evaluations and assessments
