Quality Assurance Officer

Quality Assurance Officer

Location: Parramatta or Newcastle

Permanent, Full Time role

The opportunity

As a Quality Assurance Officer, you will support our Managed Fund Claims teams by implementing and giving effect to the Quality Management Framework. You will apply your specialist skills in conducting file reviews and implementing other Quality Assurance techniques and tools. Engage with the claim’s teams in a consultative capacity to provide feedback to uplift capabilities and improve performance in support of business goals and objectives.

Your new role

As a Quality Assurance Officer, you will undertake Quality Assurance reviews to assess Case Manager output across our Managed Funds portfolio, to ensure that QBE are meeting legislative requirements. 

In this position, you will:

• Analyse and present findings (including risk items) from file reviews, as well as deliver internal reporting requirements
• Provide positive and constructive feedback and coaching to Case Managers on review outcomes
• Where required, participate in regulatory forums and provide updates to relevant management teams
• Where required undertake reviews assessing QBE’s adherence to contractual and regulatory requirements
• Demonstrate compliance with relevant laws, regulations, licenses, industry codes, and company policies

About you

• Solid experience as a Case Manager within NSW Workers Compensation
• Excellent time management skills, able to prioritise a monthly schedule and work well to deadlines
• Excellent communicator (written and verbal), with strong facilitation and relationship building skills
• An experienced coach who is confident in analysing performance and providing feedback
• Prior experience in file reviews or audit
• Experience training individuals or teams
• Strong knowledge of Microsoft Excel and PowerPoint

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.  

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.  

We believe this is our moment – what if it was yours too?  

Your career at QBE — let’s make it happen!  

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition 

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

APPLY NOW and let’s make it happen!  

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com