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SalaryChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is the world's largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Your Role:
Responsible for working with the Commercial Operations to ensure quality is achieved and maintained with an ongoing focus on Business Improvement and future-state automation. Promoting quality excellence by identifying and supporting change derived from structured quality reviews and ad-hoc reviews, and as a sequential extension, a key focus on Business Improvement via pinpointing
Your Responsibilities:
Quality:
- Co-ordinate and conduct monthly quality checks (including auditing QA staff), run calibration sessions, provide feedback, conduct root cause analysis, and implement action plan (as appropriate)
- Highlight performance and training issues/gaps, and provide suggestions on addressing such areas
- Provide support to the team to undertake the required action(s) on QA observations and improvement areas
- Provide reporting on quality and service results to Operations Management team and wider business
- Work with Quality team to identify and delivery initiatives to ensure QA is within the desired defect rate (1% critical defect rate & within 5% of overall defect rate)
- Actively work with the team, leaders, and other stakeholders to understand, measure, and implement changes to processes, roles and operations
- Analyse existing processes to ascertain appropriateness and effectiveness alongside the Commercial Operations Business Analyst
- Continuously reviewing Promapp guides to identify process gaps and improvements by reengineering processes
- Participating in projects as a subject matter expertLook for continuous improvement opportunities
- Coordinating with IT to test, validate and evaluate new applications and functions.
- Identify risks and issues, and raise with the leadership team in a timely manner including mitigation suggestions
- Utilise data to inform process change and develop reporting as required by the business and Operations in conjunction with the Commercial Operations Business Analyst
- Develop and maintain key relationships with stakeholders
- Ensure that stakeholders are informed and updated on project status' and impacts
