Quality Manager

Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair that includes, STB / CPE Division, Mobile & Consumer Electronics, Network Services, Network Deployment Solutions, Products and Supply. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with close to 19,000 employees in over 100 facilities worldwide. This opportunity Involves a world class facility that will operate in the Western Sydney region of Australia, servicing one of the most highly respected Global CTDI Customers. 

Quality Manager 

The Quality Manager is responsible for ensuring consistent quality of production by developing and enforcing solid automated quality practices and systems, validating those processes, and providing documentation. This role is also responsible for identifying and driving process and product improvements in a highly technical environment. 

Key Responsibilities: 

• Develop, execute, and analyse quality-reporting measures. Report to management on quality issues, trends, and losses. Managing monthly KPI reports for all PDC’s. 
• Develop and manage production procedures and processes to ensure effectiveness and efficiency. 
• Interface with supplier and customer quality representatives concerning problems with quality assurance and ensure that effective corrective action is implemented, including conducting internal and external audits as needed. 
• Oversee internal and external audits. 
• Writing and or updating work instructions for operations processes as needed. 
• Manage the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process and maintaining quality System. 
• Establish safety processes, requirements, and culture. 
• Act as lead auditor with strong emphasis on ISO/TL9000 registration requirements. 
• Establishing and maintaining metric capture programs, trending activities, and implementing the QC plan. 
• Conducting internal and external meetings and interfacing with customers. 
• Implementing and maintaining a Quality System meeting customer and registration system requirements. 
• Providing tactical strategic support at a branch location level. 
• Communicating and interacting effectively with all levels of the organization and with external auditors/customers. 
• Update current inspection and system procedures. 
• Identify process and product deficiencies and research improvements. 
• Manage the Quality Management Systems (QMS) 
• Conduct customer on-site visits. 
• Coach and council employees on performance deficiencies and document as required. 
• Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary. 

Required Skills: 

• Strong understanding and experience of TL9000 and/or ISO 9001 Quality standards. 
• Knowledge and understanding of Total Quality Systems and/or ISO/TL 9000 registered system. 
• Strong root cause and trend analysis reporting skills. 
• Expertise involving electronic equipment, diagnostics, and/or electronics repair. 
• Working knowledge of IPC-610 and its application to process control. 
• Strong documentation keeping best practices. 
• Excellent analytical skills, organizational skills, and follow-up skills. 
• Excellent written and verbal communication skills. 
• Ability to create and deliver presentations. 
• Proficiency in Excel, Word, and Power Point - will need to be able to chart and graph trends, create metrics, and track and monitor data. 
• Ability to work independently. 
• Must be able to communicate with all levels of management. 
• Must be detail oriented and a team player. 
• Ability to read electronic and electrical schematics and machine shop drawings. 
• Ability to motivate production/quality performances. 
• Must be flexible in work duties and schedule. 

Required Experience: 

Bachelor's Degree required (Formal Qualification in Electrical or Industrial Engineering a plus). 

ISO Lead Auditor Certification. 

Minimum of 5-7 years of Quality management experience, preferably in a Distribution/Warehouse center environment. 

Experience with Six Sigma/5S/LEAN concepts and enterprise telecom experience is a plus. 

 You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: 

• Monthly Incentive Bonus 
• Positive, team-oriented, inclusive workplace 
• Brand new clean & safe, high-tech secure warehouse 
• Employee Assistance Program
• Paid holidays, & sick/carers leave
• A great place to work!

 Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 45 years.  Come put our successful history behind your career! 

CTDI does not accept unsolicited employment agency / recruiter resumes. Please do not forward unsolicited resumes to our website, to our HR Department or to any CTDI employee. CTDI will not pay fees to any third party agency or firm without a signed fee agreement or to any firm who was not issued a search assignment from CTDI's HR Department. CTDI will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered.