AddressBarrett Communications (a subsidiary of Motorola Solutions) is one of only a handful of companies that design and manufacture High Frequency (HF) and Very High Frequency (VHF) radio communications systems for military and commercial organisation globally.
We are constantly innovating and solving the communications challenges our customers face in some of the most inhospitable locations around the world.
- Drive resolution of complex multi-disciplinary problems/customer feedback using defined tool/tracking mechanism and using an 8D methodology throughout issue investigation to drive high customer satisfaction.
- Collaborate with the cross functional teams within the organization to drive resolution of quality tickets raised by the internal and external customers.
- Champion design and manufacturing improvements based on return data analysis trends to reduce Cost of Poor Quality (COPQ) and enhance customer experience.
- Facilitate and lead all cross functional activities to effectively address stop-ship/stop-build events, utilizing an 8D methodology to drive issues to effective and timely resolution.
- Develop, maintain and report on product quality Metrics/KPIs relating to stated Goals and Objectives on a regular interval.
- Work closely with all departments in regards to ISO implementation, issues, maintenance and improvement activities.
- Organize, conduct, and assist in company-wide ISO internal and external audit programs from planning, implementation, report generation, corrective action issuance, verification and closure.
- Coordinate appropriate and effective corrective and preventive (CAPA) actions in response to pertinent observations and findings from the internal / external audits, customer complaints and other internal / external non-conformances.
- Active involvement with Design Engineering teams to ensure that adequate reliability test plans are established to achieve reliability and warranty goals for the project.
- Gatekeeper for the new product release into manufacturing that meets the defined product specifications and requirements.
Basic Requirements
- B.Sc. or Diploma. degree in quality, engineering, project management, manufacturing
- 3+ years of work experience in quality management (HW manufacturing or HW supplier), HW development or testing, or HW project management
- Knowledge of problem-solving methods
- Knowledge of quality management systems such as ISO, CMMI, etc.
- Knowledge and experience in applying process improvement models (e.g. Digital Six Sigma, Lean, etc.)
- Excellent self-management skills
- Strong data analytical skills
- Proactiveness and result-oriented approach
- Cross-culture understanding
- Highly collaborative approach (team player)
- Excellent oral and written communication skills in English
- The following skills will be a plus:
- Knowledge of hardware development and testing processes and metrics
- Certification in quality assurance, or Six Sigma belt holder
- Knowledge of project management methodologies
- Knowledge of risk management
- Auditing skills (e.g. ISO 9001 Internal Auditor Certification)
Inclusion and Diversity
Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.
