AddressPermanent Full time opportunity to provide respective, non-judgemental, empathetic, supportive, people focused interactions, and form part of a multidisciplinary team, delivering high quality care to consumers.
About the role
The Ambassador is a non-traditional security role, managed under Hospital and Health Service Security, that provides a consumer-focussed liaison role within select clinical areas. The role is focused on the proactive engagement of consumers and visitors to improve the “customer experience” to prevent and/or reduce aggressive/disruptive behaviour by employing appropriate verbal intervention strategies through people focused, respectful, empathetic, and supportive interactions aimed at promoting a safe environment and the provision of high-quality consumer focused care.
About you
This successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values:
- Functions in accordance with legislation (e.g., Mental Health Act (2016), Guardianship and Administration Act (2011), Aged Care act (1997) and Disability Act (2014) when undertaking activities as delegated to provide accountable care that is safe and relevant for individuals and groups.
- Fulfill the responsibilities of this role in accordance with Queensland Health's Core values.
- Continually monitors and actively patrols the designated clinical areas and proactively engages consumers, visitors and staff to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers ( https://metronorth.health.qld.gov.au/careers )
Job ad reference number: RBH571832
Close date: 12/08/24
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
