Permanent Full time opportunity to provide respective, non-judgemental, empathetic, supportive, people focused interactions, and form part of a multidisciplinary team, delivering high quality care to consumers.Job details Position status Permanent
Position type Full-time
Occupational group Health - Allied Health/Clinical Support
Classification OO3
Workplace Location Brisbane - North
Job ad reference QLD/571832
Closing date 12-Jul-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration See Role description
Contact person Shayne McCreath
Contact details 07 3646 8912
Access theAbout the roleThe Ambassador is a non-traditional security role, managed under Hospital and Health Service Security, that provides a consumer-focussed liaison role within select clinical areas. The role is focused on the proactive engagement of consumers and visitors to improve the “customer experience” to prevent and/or reduce aggressive/disruptive behaviour by employing appropriate verbal intervention strategies through people focused, respectful, empathetic, and supportive interactions aimed at promoting a safe environment and the provision of high-quality consumer focused care.About youThis successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values:
- Functions in accordance with legislation (e.g., Mental Health Act (2016), Guardianship and Administration Act (2011), Aged Care act (1997) and Disability Act (2014) when undertaking activities as delegated to provide accountable care that is safe and relevant for individuals and groups.
- Fulfill the responsibilities of this role in accordance with Queensland Health's Core values.
- Continually monitors and actively patrols the designated clinical areas and proactively engages consumers, visitors and staff to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Close date: 12/08/24Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDFurther informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .DocumentsBefore applying for this vacancy please ensure you read the documents below.Role DescriptionApplication KitApplication Kit