Queensland Tennis Centre Cafe Coordinator

At Tennis Queensland we are passionate about what we do and we have ambitious plans to continue to grow our game from grassroots through to Grand Slams. To help us deliver on these ambitions we are looking for a talented administration professional to join our team in the role of Café Supervisor to join our team at the Queensland Tennis Centre on a full time, permanent basis.

About the role

The café supervisor at Queensland Tennis Centre (QTC) is responsible for delivering exceptional customer service to our members and guests while overseeing and being responsible for the Baseline Café. Responsibilities will be to coordinate day-to-day operations, including managing inventory, ordering, and scheduling stock, and maintaining quality standards in food preparation and service. The café supervisor will also provide exemplary customer service and assist with tennis administration while contributing to the overall success of the Queensland Tennis Centre.

• Undertake all café related tasks as required, including coffee making, food preparation and stock control and service.
• General administration and data entry tasks, as required.
• Provide a friendly, professional, and efficient customer service at all times, via phone, email and face-to-face.
• Process tennis court bookings, class enrolments and tennis-related enquiries efficiently.
• Monitor team performance during shift and provide guidance and feedback for improvement.
• Ensure all staff are appropriately rostered for shifts and help find replacement staff if needed.

About you

• Strong administration skills and experience
• Previous experience in providing exceptional customer service, preferably in hospitality and/or retail
• Previous experience or willingness to learn operation management.
• Experience in the use of Point of Sale and cash handling
• Excellent communication and interpersonal skills
• High level of organisational skills with attention to detail
• You must hold (or be willing to obtain) a current Police Check and Blue Card

What's in it for you?

• Career development with a range of formal education and on the job training opportunities
• Monthly health & wellbeing activities through our Serving Your Health program
• Flexible working practices
• Salary packaging
• A range of discounts from our sponsorship partners

To Apply

If you think you're up to the challenge, we'd love to hear from you! For more information and a copy of the position description, please visit our website - tennis.com.au. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

Applications close 7th March 2024, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.