AddressAre you looking for an exciting opportunity to work at one of Victoria’s most progressive and innovative Racing Clubs? Do you have a passion for racing and drive to advance your career in a supportive and forward-thinking environment? We have the perfect opportunity for you!
Overview:
Southside Racing is the beating heart of the Thoroughbred Racing Industry with the largest training facility in the Southern Hemisphere, as well as multiple hospitality venues, providing first class entertainment to the wider community.
Southside Racing has an exciting opportunity for Raceday Customer Service Attendants to join the team. The Raceday Customer Service Attendant will play a key role in assisting patrons and facilitating movement throughout the Racing Club's venue on Raceday. This role requires a high level of Customer Service to both internal and external customers, particularly owners, patrons and participants.
Key responsibilities for this role include:
- Oversee the facilitation of patron, vehicle and equine ingress including strict adherence with ticketing and member pass guidelines
- Respond to customer enquiries including distribution of tickets for events & functions
- Provide high level of Customer Service to both internal and external customers
- Ensure only key personnel have access to restricted areas on-course, monitoring crowd movement into various areas
- Act as the first point of customer contact, answering any queries customers may have when arriving on course
- Accept payment for various ticket types including general admission, child and concession tickets and give customers appropriate change
- Other duties as requested.
To succeed in this role, you will possess:
- Sound interpersonal, verbal and written communication skills
- Outstanding Customer Service focus and experience
- Be able to work collaboratively as part of a team
- Possess a positive work ethic
- Be approachable and willing to solve customer queries efficiently and effectively
If you think you have the right qualities and work to a high standard that fits our Club, have the necessary skills and motivation, passionate about the horse racing industry, and would like to be part of a progressive racing club, we’re keen to talk to you.
This role would be suitable for students or anyone looking for casual work 1-2 days per week.
Group interview stage may take place prior to applications closing. Please ensure applications are submitted at the earliest opportunity.
A full position description is available upon request to the People & Culture team on **********@southsideracing.com.au or by calling 03 5940 6***.
