Radio Room Operator

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

About the role

• This opening is for a Radio Room Operator to be based at our Brisbane Airport Location

• This is a Full time, Permanent Role (AM Starts)

• You will be tasked with allocating pickups to the fleet and bulk drivers, taking into consideration space, time, and location. Load restraint, chain of responsibility and fatigue management legislation all need to be adhered to.

• Allocate pickups to fleet drivers, considering collection times, weight and dimensions.

• Ensure drivers have correct pickup paperwork, including reverse logistics consignments.

• Allocate bulk pickups to trucks, considering required space, travel time and load restraint requirements. Fatigue management needs to be monitored with all heavy vehicle fleet drivers.

• Be the initial point of contact for the fleet and bulk drivers and escalate any matters to the supervisor team.

• Be the central point of contact for account managers or escalations. All emails need to be replied to professionally and within a reasonable time frame.

• Communicate any delays from requested pickup time to customers to maintain and improve customer experience.

• Communicate to customers any collections that will not be able to be completed and organize for them to be booked in for the next business day.

• Report to supervisors and manager all missed collections each day, including driver name and route number.

• Work collaboratively as part of the fleet team, to ensure all work is covered and routes are completed daily. Collaboration will be required with other TGE sites Radio Rooms.

What you’ll bring

• Strong computer skills.

• Strong written and verbal skills.

• Ability to work autonomously and collaborate as part of a team.

• Sound knowledge of the Brisbane metropolitan and surrounding regional areas.

• Strong understanding of load restraint, chain of responsibility and fatigue management legislation.

• Be able to build a thorough understanding of our key services and products

• Be able to prioritize tasks when required.

• Previous experience in a similar role (preferred but not mandatory)

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express