Radiologist Engagement Manager

About Everlight Radiology

Everlight Radiology is a global radiology partner providing healthcare professionals with highly responsive, accurate and resource efficient services to support healthcare professionals and enhance patient care. It is never ‘after hours’ at Everlight Radiology. We operate a 24/7, 365 days of the year, delivering more than 125,000 reports a month.

Purpose: To enable better patient care.

Vision: To make quality radiology globally accessible and to advocate and invest in continuous improvements in standards of practice.

Scope of Position: 

We're recruiting for a Radiologist Engagement Manager in Australia to join our growing team.

As the Radiologist Engagement Manager (REM), you will report directly to the Regional Radiologist Engagement Director (ANZSA) and be responsible for building enduring relationships with radiologists. This involves understanding their needs, delivering ongoing support, and gathering valuable insights to ensure radiologist success and satisfaction.

To achieve these objectives, you will be responsible for managing a subset of radiologists, deliver on engagement initiatives, and follow best practices in radiologist account management.

The ideal candidate for this role will possess analytical and process-driven skills, high emotional intelligence, and excellent interpersonal skills. Effective collaboration across departments is crucial to ensure that radiologists have a superior experience with Everlight in all interactions and encounters with the company and its users.

Main Duties/Responsibilities
 

• Building enduring and successful radiologists relationships that meet the radiologists’ professional needs and maximises capacity for the business
• Support the building of local radiologist communities by identifying opportunities for meaningful engagement with Everlight – e.g., through identifying interests in career progression, education etc
• Build and maintain strong relationships with radiologists, leveraging LAMP (Large Account Management Process) and KAM (Key Account Management) methodologies to provide a high level of customer service and support, including;
• Acting in radiologists’ best interest to ensure any issues or concerns are resolved

Skills/Experience
 

• Account Management
• Contract Negotiations
• Proven track record in customer/stakeholder relation and engagement
• Accountable with the drive to achieve and exceed stakeholder satisfaction.
• You will be articulate with good interpersonal skills, highly organised, autonomous, professional and well presented
• Experience in dealing with medical professionals
• Understanding of healthcare and the clinical setting
• Telehealth experience – desired
• LAMP/KAM training – desired

Why Everlight Radiology

• Innovative growing company (BRW Australia's Most Innovative Companies) 
• Opportunities for continual professional development
• Formal development framework (CONNECT and FOCUS)
• Employee benefits such as access to formal EAP program and Blue Light card

Apply to Joanna Wang: *****@everlightradiology.com