Reception / Administration Officer

• Part time (0.4 FTE) ongoing position, working on Thursday’s & Friday’s
• Join a passionate team, dedicated to supporting young people & their families
• Competitive Hourly Rate + Super + Salary Packaging benefits of up to $18,550

headspace is the National Youth Mental Health Foundation with EACH being one of the lead agencies. Each year, we help thousands of young people, and their family and friends, access vital support through our headspace services in over 145 communities across Australia, our online and phone counselling services, our vocational services, and our presence in schools. 

Are you looking for a rewarding and fulfilling role in a dynamic and supportive environment? Look no further! headspace Dandenong is seeking a highly motivated and enthusiastic Reception/Administration Officer to join our team.

As our Reception/Administration Officer, you will play a vital role in ensuring the smooth operation of our centre. Your key responsibilities will be to:

• Meet and greet clients, members of the public, staff, and other professionals with the highest standards of customer focus
• Handle all incoming customer queries and correspondence in a courteous, friendly manner
• Undertake any ordering or administrative functions associated with running the centre
• Assist in the coordination and maintenance of building and equipment
• Coordinate the booking and set up of meeting/training/board rooms, including catering requirements
• Perform data entry of client information, ensuring accuracy and confidentiality
• Reconcile Medicare income and manage Medicare Benefit Schedule (MBS) income
• Work in partnership with the Youth Health Clinic Practice Team Leader to create and maintain medical records for all clients
• Collaborate with other staff members, sharing knowledge and expertise in a professional manner to promote a harmonious working environment

To view a copy of the full Position Description, click here.

To excel in this role, you will possess the following skills and experience:

• Previous experience working in an office environment, preferably within a medical or health setting
• A vibrant and engaging personality demonstrating your ability to create positive and welcoming environments for clients
• Strong organizational skills, with the ability to prioritise and manage your time effectively
• Demonstrated experience or interest in working with young people

If you are a proactive individual with excellent communication and interpersonal skills, we would love to hear from you. Join our team and make a positive impact on the lives of young people in our community!

What we offer

EACH is the lead agency for headspace. At EACH you'll be supported to be your best.

We provide:

• Flexible work arrangements to support a positive work-life balance
• Competitive remuneration and conditions including generous leave options 
• Not-for-Profit Salary Packaging of up to $15,900 free income tax per year 
• $2,650 additional tax-free money towards meals and entertainment  
• Professional development, mentoring and access to evidence-based resources
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Access to large, well-resourced working facilities including on-site parking 
• Support through a comprehensive Employee Assistance Program 
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

Next Steps   
We look forward to learning more about you and what you can bring to this role. Please attach a cover letter with your resume.

If you’d like more information, please contact Waheeda Popal, Administration Coordinator and Site Liaison, at *************@headspacedandenong.com.au

Applications close:  5pm Friday 9th February 2024

** Please note that applications will be reviewed as they are received. Interviews may take place during the advertising period - so don't miss out and apply today! **

*Our Diversity & Inclusion Commitment*

At EACH, we prioritise treating every individual with dignity and respect, regardless of their background, ability, or identity. We actively encourage applications from diverse backgrounds and those with lived experiences.

EACH is committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s), recognising and respecting their unique culture and contribution to our communities. We strongly encourage applications from Aboriginal and Torres Strait Islander People.