Reception And Administration Officer

Our Story
The Victorian Foundation for Survivors of Torture Inc. (also known as Foundation House) was founded in 1987 to advance the health, wellbeing, and human rights of people of refugee background who have experienced torture or other traumatic events. We have worked with over 100,000 people from more than 70 different communities and are recognised as a national leader in the provision of trauma-informed and trauma-focused service delivery. 

Foundation House is an inclusive employer 

Foundation House is an equal opportunity employer; we foster a work environment that is inclusive and diverse. We are values driven and are committed to improving the life outcomes of refugees and asylum seekers. 

Foundation House is a state-wide agency offering services throughout Victoria. We currently have approximately 250 staff across our five offices in Brunswick, Dallas, Dandenong, Ringwood and Sunshine, and we also provide services in partnership with other agencies in regional and rural Victoria. 

Foundation House is a Child Safe organisation committed to promoting and protecting the interests and safety of children. We actively play a part in combating family violence, as reflected in our organisational policies, protocols and staff development. 

Read more about our history on our website here.

Your Impact
As an integral member of the Administration team, the Reception and Administration Officer will maintain a professional, welcoming and psychologically safe environment by being the first point of contact for refugee survivor clients and community members, either face to face or over the phone.

About you
We are looking for a receptionist with strong administration skills to join our supportive team and take on this vital role with a friendly, can-do approach.

In this role your activities will include:

• Deliver high quality Reception and customer service, ensuring prompt and appropriate response to phone, email and in-person enquiries.
• Engage with a wide range of clients and stakeholders, acting with cultural sensitivity and confidentiality.
• Setting up meeting or treatment rooms, ensuring they are kept to an appropriate standard.
• Take on administrative support for the Refugee Mental Health Clinic, including managing appointments, booking rooms, processing Medicare claims.
• Assist staff with other requirements, such as car bookings, catering, stationary, supplies, etc.

What You’ll Need
To be successful, you will need to positively respond to the following key selection criteria: 

• Previous experience working on a busy reception desk (within a health or community setting is advantageous but not essential)
• Excellent interpersonal and communication skills, written, in person and on the phone. 
• Strong administrative skills and technical proficiency with programs such as MS Office 365
• Ability to work well with people from culturally and linguistically diverse (CALD) backgrounds. 
• Excellent time management skills with the ability to prioritise own work and to multi-task.

In Return
You will be rewarded with: 

• an attractive annual remuneration package, $78,941.20 (pro-rata) + superannuation 
• 17.5% Annual Leave loading
• salary packaging benefits of up to $18,550 
• novated car leasing options 
• a role with true purpose to make a difference in people’s lives 
• a welcoming, highly diverse and supportive team environment 
• generous leave provisions with option to purchase additional leave 
• access to our Employee Assistance Program (EAP) for staff and family members. 

How to apply